Jake Tech Lab

DocuSign vs Adobe Acrobat Sign

DocuSign comes out ahead of Adobe Acrobat Sign on 3 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.

DocuSignWinner
DocuSign
5.7
Weak
3 of 6 rounds
vs
Adobe Acrobat Sign
Adobe Acrobat Sign
6.5
Fair
2 of 6 rounds

The verdict

DocuSign takes it, 3–2 on rounds.

On the published figures and the independent review sites, DocuSign takes 3 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.

Choose DocuSign if…

  • • You want DocuSign's edge on what customers say on trustpilot and how easy it is to use

Choose Adobe Acrobat Sign if…

  • • You want Adobe Acrobat Sign's edge on what it costs to start and what the top plan costs

Round by round

  1. Round 1What it costs to startAdobe Acrobat Sign wins
    DocuSign5/10

    $11/user/month

    Price

    • $15, against $8.26

    Source: capterra.com ↗

    Adobe Acrobat Sign8/10

    $8.26

    Acrobat Express for teams, per user per month, annual prepaid

    Source: adobe.com ↗

    Adobe Acrobat Sign wins this round on independent review-site data, not on its own claims.

  2. Round 2What the top plan costsAdobe Acrobat Sign wins
    DocuSign5/10

    $45/user/month (annual commitment of $540)

    Business Pro plan price

    • $65, against $29.99

    Source: capterra.com ↗

    Adobe Acrobat Sign8/10

    $29.99

    Acrobat Studio for teams, per user per month

    Source: adobe.com ↗

    Adobe Acrobat Sign wins this round on independent review-site data, not on its own claims.

  3. Round 3What customers say on TrustpilotDocuSign wins
    DocuSign8/10

    1.3 out of 5

    TrustScore from 1,261 reviews on Trustpilot

    Source: trustpilot.com ↗

    Adobe Acrobat Sign5/10

    1.1 out of 5

    TrustScore from 7,510 reviews on Trustpilot

    • 1.1 out of 5, against 1.3 out of 5

    Source: trustpilot.com ↗

    DocuSign wins this round on independent review-site data, not on its own claims.

  4. Round 4How easy it is to useDocuSign wins
    DocuSign8/10

    4.7 out of 5

    ease-of-use rating from Capterra reviewers

    Source: capterra.com ↗

    Adobe Acrobat Sign5/10

    4.6 out of 5

    ease-of-use rating from Capterra reviewers

    • 4.6 out of 5, against 4.7 out of 5

    Source: capterra.com ↗

    DocuSign wins this round on independent review-site data, not on its own claims.

  5. Round 5How reviewers rate its supportDocuSign wins
    DocuSign8/10

    4.5 out of 5

    customer-service rating from Capterra reviewers

    Source: capterra.com ↗

    Adobe Acrobat Sign5/10

    4.3 out of 5

    customer-service rating from Capterra reviewers

    • 4.3 out of 5, against 4.5 out of 5

    Source: capterra.com ↗

    DocuSign wins this round on independent review-site data, not on its own claims.

  6. Round 6What reviewers sayTie
    DocuSign7/10

    4.7 out of 5

    average rating from 9,503 reviews on Capterra

    Source: capterra.com ↗

    Adobe Acrobat Sign7/10

    4.7 out of 5

    average rating from 4,263 reviews on Capterra

    Source: capterra.com ↗

    Nothing to separate them here.

DocuSignDocuSign
Adobe Acrobat SignAdobe Acrobat Sign

Side by side

Overall score
5.7
6.5
Best
Price
See price
See price
What it costs to start
5.7
7.9
What the top plan costs
5.7
6.8
What customers say on Trustpilot
5.5
5.0
How much the entry plan can send
5.3
—
Trying it before you pay
5.3
—
Head-to-head findings
What it costs to start
$11/user/month
$8.26
What the top plan costs
$45/user/month (annual commitment of $540)
$29.99
What customers say on Trustpilot
1.3 out of 5
1.1 out of 5
How much the entry plan can send
5 envelopes a month
—
Trying it before you pay
Free trial, no credit card
—
What bulk sending costs
Bulk send from Business Pro, $45
—
What unlimited sending costs
$50/user/mo IAM Standard, 3-user min
—
What paying annually saves
Up to 33% with annual
—
Record
Head-to-head record
1–7–1
3–5–1
Head-to-heads won
13 %
38 %
Rounds won
19 %
35 %
Pros
      Cons
      • $15, against $8.26
      • $65, against $29.99
      • 1.3 out of 5, against 2.1 out of 5
      • Free trial, no credit card, against Free plan (5 docs/mo) + 14-day trial
      • 1.1 out of 5, against 1.3 out of 5
      • 4.6 out of 5, against 4.7 out of 5
      • 4.3 out of 5, against 4.5 out of 5
      • $29.99, against $17.50
      Add a third option to this comparison →

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