Jake Tech Lab

Updated October 2026 · 10 compared

The best business phone systems, ranked.

10 business phone systems compared across 40 head-to-heads.

Every matchup is scored round by round on what matters most: what customers say on trustpilot, texting and video on the entry plan, who picks up when your phones are down, what it costs to start.

  1. 18x88x87.3
  2. 2DialpadDialpad7.1
  3. 3GoTo ConnectGoTo Connect6.9

At a glance

Top rated7.3
8x8
8x8
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Best for texting and video on the entry plan6.9
Zoom Phone
Zoom Phone
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Best for what customers say on trustpilot6.9
Nextiva
Nextiva
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Best for who picks up when your phones are down6.1
Grasshopper
Grasshopper
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Top 10 business phone systems

Ranked by overall score

18x8
Top rated

8x8

Pick 8x8 if you want 8x8's edge on what customers say on trustpilot and what it costs to start.

What customers say on Trustpilot
2.8 out of 5
Texting and video on the entry plan
SMS + video meetings
Who picks up when your phones are down
24/7 follow-the-sun support
What it costs to start
From $15/user/mo (stated start)
    • 2.8 out of 5, against 4.6 out of 5
    • From $15/user/mo (stated start), against $10.50/user/mo metered, annual
    • 2.8 out of 5, against 4.1 out of 5
    • 2.8 out of 5, against 3.7 out of 5
    2Dialpad

    Dialpad

    Pick Dialpad if you want Dialpad's edge on what customers say on trustpilot and what it costs to start.

    What customers say on Trustpilot
    4.1 out of 5
    Texting and video on the entry plan
    Built-in messaging + video meetings
    Who picks up when your phones are down
    24/5 chat and web support
    What it costs to start
    $15/user/mo, annual ($27 monthly)
    • Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
    • TrustScore from 3,198 reviews on Trustpilot
    • 24/5 chat and web support, against 24/7 chat and phone support
    • 4.1 out of 5, against 4.6 out of 5
    • 24/5 chat and web support, against 24/7 support on all plans
    • $15/user/mo, annual ($27 monthly), against $10.50/user/mo metered, annual
    3GoTo Connect

    GoTo Connect

    Pick GoTo Connect if you want GoTo Connect's edge on what customers say on trustpilot.

    What customers say on Trustpilot
    2 out of 5
    Texting and video on the entry plan
    SMS + video meetings (250 people)
    Who picks up when your phones are down
    24/7 support
    Recording calls on the entry plan
    Call recording included
      • 2 out of 5, against 4.6 out of 5
      • 4.4 out of 5, against 4.6 out of 5
      • 212 reviews, against 1,568 reviews
      • 2 out of 5, against 2.8 out of 5
      4Zoom Phone
      Best for texting and video on the entry plan

      Zoom Phone

      Pick Zoom Phone if you want Zoom Phone's edge on what it costs to start and what the top plan costs.

      What customers say on Trustpilot
      1.3 out of 5
      Texting and video on the entry plan
      SMS + video meetings (100 people)
      Who picks up when your phones are down
      Chat; phone only over $200/mo
      What it costs to start
      $10.50/user/mo metered, annual
        • 1.3 out of 5, against 1.7 out of 5
        • Chat; phone only over $200/mo, against 24/7 chat and phone support
        • 1.3 out of 5, against 4.6 out of 5
        • Chat; phone only over $200/mo, against 24/7 support on all plans
        5Nextiva
        Best for what customers say on trustpilot

        Nextiva

        Pick Nextiva if you want Nextiva's edge on what customers say on trustpilot and what it costs to start.

        What customers say on Trustpilot
        4.6 out of 5
        Texting and video on the entry plan
        SMS + video meetings
        Who picks up when your phones are down
        24/7 support on all plans
        What it costs to start
        $15/user/mo, annual ($23 monthly)
          • $75/user/mo Scale, annual, against $25 Advanced, annual; top tier quote
          • Call recording is an add-on, against On-demand call recording
          • $15/user/mo, annual ($23 monthly), against $10.50/user/mo metered, annual
          • $75/user/mo Scale, annual, against $24.50/user/mo Business Plus, annual
          6RingCentral

          RingCentral

          Pick RingCentral if you want RingCentral's edge on what the top plan costs and recording calls on the entry plan.

          What customers say on Trustpilot
          1.7 out of 5
          Texting and video on the entry plan
          25 SMS/user + 300-person meetings
          Who picks up when your phones are down
          24/7 chat and phone support
          What it costs to start
          $20/user/mo, annual ($30 monthly)
            • 1.7 out of 5, against 4.6 out of 5
            • $20/user/mo, annual ($30 monthly), against $15/user/mo, annual ($23 monthly)
            • $20/user/mo, annual ($30 monthly), against $10.50/user/mo metered, annual
            • $25 Advanced, annual; top tier quote, against $24.50/user/mo Business Plus, annual
            7Ooma Office

            Ooma Office

            Pick Ooma Office if you want Ooma Office's edge on what customers say on trustpilot and what it costs to start.

            What customers say on Trustpilot
            3.7 out of 5
            Texting and video on the entry plan
            No texting or video on Essentials
            Who picks up when your phones are down
            24/7 business phone support
            What it costs to start
            $19.95/user/mo, no contract
            • TrustScore from 2,560 reviews on Trustpilot
            • $29.95/user/mo Pro Plus, against $25 Advanced, annual; top tier quote
            • No texting or video on Essentials, against 25 SMS/user + 300-person meetings
            • Call recording from Pro, against On-demand call recording
            • 3.7 out of 5, against 4.6 out of 5
            8Quo

            Quo

            Pick Quo if you want Quo's edge on what customers say on trustpilot and what it costs to start.

            What customers say on Trustpilot
            4.1 out of 5
            Texting and video on the entry plan
            Texting yes, no video meetings
            Who picks up when your phones are down
            Email ticket support only
            What it costs to start
            $15/user/mo, annual ($19 monthly)
              • $35/user/mo Scale, annual, against $25 Advanced, annual; top tier quote
              • Texting yes, no video meetings, against 25 SMS/user + 300-person meetings
              • Email ticket support only, against 24/7 chat and phone support
              • 7-day free trial, against 14-day free trial
              9Grasshopper
              Best for who picks up when your phones are down

              Grasshopper

              Pick Grasshopper if you want Grasshopper's edge on what customers say on trustpilot and what it costs to start.

              What customers say on Trustpilot
              2.9 out of 5
              Texting and video on the entry plan
              Texting yes, no video meetings
              Who picks up when your phones are down
              24/7 support
              What it costs to start
              $14/mo (1 user), annual
                • $55/mo flat, any users, annual, against $25 Advanced, annual; top tier quote
                • Texting yes, no video meetings, against 25 SMS/user + 300-person meetings
                • 7-day free trial, against 14-day free trial
                • Not on True Solo, against On-demand call recording
                10Vonage

                Vonage

                Pick Vonage if you want Vonage's edge on what customers say on trustpilot and what it costs to start.

                What customers say on Trustpilot
                2.1 out of 5
                Texting and video on the entry plan
                Business texting included
                Who picks up when your phones are down
                Phone M-F 8am-12am, wknd 9-9 ET
                What it costs to start
                $19.99/line/mo ($13.99 promo yr 1)
                • Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
                • $39.99/line/mo ($27.99 promo yr 1), against $25 Advanced, annual; top tier quote
                • Texting yes; video from Premium, against 25 SMS/user + 300-person meetings
                • Phone M-F 8am-12am, wknd 9-9 ET, against 24/7 chat and phone support
                • Call recording only on Advanced, against On-demand call recording

                Compare every spec

                Sort any column, tick products to go head-to-head · hover the edges or drag to see more

                best in column · tick up to 4 to compare
                18x88x8Score 7.32.8 out of 5SMS + video meetings24/7 follow-the-sun supportFrom $15/user/mo (stated start)Call recording included—Multi-level auto attendant30-day free trial8–0–1100 %48 %
                2DialpadDialpadScore 7.14.1 out of 5Built-in messaging + video meetings24/5 chat and web support$15/user/mo, annual ($27 monthly)Call recording included$25/user/mo Pro, annualMulti-level auto attendant14-day free trial5–2–271 %48 %
                3GoTo ConnectGoTo ConnectScore 6.92 out of 5SMS + video meetings (250 people)24/7 support—Call recording included—Unlimited auto attendants14-day free trial3–1–275 %25 %
                4Zoom PhoneZoom PhoneScore 6.91.3 out of 5SMS + video meetings (100 people)Chat; phone only over $200/mo$10.50/user/mo metered, annualCall recording included$24.50/user/mo Business Plus, annual——6–2–175 %46 %
                5NextivaNextivaScore 6.94.6 out of 5SMS + video meetings24/7 support on all plans$15/user/mo, annual ($23 monthly)Call recording is an add-on$75/user/mo Scale, annualAuto-attendant included—4–1–480 %41 %
                6RingCentralRingCentralScore 6.81.7 out of 525 SMS/user + 300-person meetings24/7 chat and phone support$20/user/mo, annual ($30 monthly)On-demand call recording$25 Advanced, annual; top tier quoteMulti-level auto attendant + IVR14-day free trial4–3–257 %39 %
                7Ooma OfficeOoma OfficeScore 6.33.7 out of 5No texting or video on Essentials24/7 business phone support$19.95/user/mo, no contractCall recording from Pro$29.95/user/mo Pro PlusVirtual receptionist included—1–614 %33 %
                8QuoQuoScore 6.24.1 out of 5Texting yes, no video meetingsEmail ticket support only$15/user/mo, annual ($19 monthly)Manual call recording$35/user/mo Scale, annualPhone menus from Business plan7-day free trial2–529 %32 %
                9GrasshopperGrasshopperScore 6.12.9 out of 5Texting yes, no video meetings24/7 support$14/mo (1 user), annualNot on True Solo$55/mo flat, any users, annualNo IVR on True Solo7-day free trial1–517 %31 %
                10VonageVonageScore 5.82.1 out of 5Business texting includedPhone M-F 8am-12am, wknd 9-9 ET$19.99/line/mo ($13.99 promo yr 1)Call recording only on Advanced$39.99/line/mo ($27.99 promo yr 1)Virtual receptionist included—0–90 %15 %

                Popular head-to-heads

                40 round-by-round comparisons — here are the top-ranked match-ups

                8x8vsDialpad8x8 vs Dialpad→8x8vsGoTo Connect8x8 vs GoTo Connect→Zoom Phonevs8x8Zoom Phone vs 8x8→DialpadvsGoTo ConnectDialpad vs GoTo Connect→Nextivavs8x8Nextiva vs 8x8→Zoom PhonevsDialpadZoom Phone vs Dialpad→RingCentralvs8x8RingCentral vs 8x8→NextivavsDialpadNextiva vs Dialpad→Zoom PhonevsGoTo ConnectZoom Phone vs GoTo Connect→
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                How these are scored: our ranking method. We may earn a commission from links on this page — disclosure.