PayPal vs Worldpay

Round by round

1. Round 1What reviewers sayPayPal wins
   PayPal8/10

   4.6 out of 5

   average rating from 26,676 reviews on Capterra

   Source: capterra.com ↗

   Worldpay5/10

   4.1 out of 5

   average rating from 34 reviews on Capterra

   • 4.1 out of 5, against 4.6 out of 5

   Source: capterra.com ↗

   PayPal wins this round on independent review-site data, not on its own claims.

2. Round 2What customers say on TrustpilotWorldpay wins
   PayPal5/10

   1.4 out of 5

   TrustScore from 41,713 reviews on Trustpilot

   • 1.4 out of 5, against 4.2 out of 5

   Source: trustpilot.com ↗

   Worldpay8/10

   4.2 out of 5

   TrustScore from 10,510 reviews on Trustpilot

   Source: trustpilot.com ↗

   Worldpay wins this round on independent review-site data, not on its own claims.

3. Round 3How easy it is to usePayPal wins
   PayPal8/10

   4.6 out of 5

   ease-of-use rating from Capterra reviewers

   Source: capterra.com ↗

   Worldpay5/10

   4 out of 5

   ease-of-use rating from Capterra reviewers

   • 4 out of 5, against 4.6 out of 5

   Source: capterra.com ↗

   PayPal wins this round on independent review-site data, not on its own claims.

4. Round 4How reviewers rate its supportPayPal wins
   PayPal8/10

   4.2 out of 5

   customer-service rating from Capterra reviewers

   Source: capterra.com ↗

   Worldpay5/10

   4 out of 5

   customer-service rating from Capterra reviewers

   • 4 out of 5, against 4.2 out of 5

   Source: capterra.com ↗

   PayPal wins this round on independent review-site data, not on its own claims.

5. Round 5How many people have reviewed itPayPal wins
   PayPal8/10

   26,676 reviews

   reviews on Capterra, rated 4.6 out of 5

   Source: capterra.com ↗

   Worldpay5/10

   34 reviews

   reviews on Capterra, rated 4.1 out of 5

   • 34 reviews, against 26,676 reviews

   Source: capterra.com ↗

   PayPal wins this round on independent review-site data, not on its own claims.

6. Round 6How many Trustpilot reviewsPayPal wins
   PayPal8/10

   41,713 reviews

   reviews on Trustpilot, rated 1.4 out of 5

   Source: trustpilot.com ↗

   Worldpay5/10

   10,510 reviews

   reviews on Trustpilot, rated 4.2 out of 5

   • 10,510 reviews, against 41,713 reviews

   Source: trustpilot.com ↗

   PayPal wins this round on independent review-site data, not on its own claims.

Side by side

PayPal

Check price

Best for what customers say on trustpilotWorldpay

Check price

Overall score

6.0

6.4

Best

Price

See price

See price

What customers say on Trustpilot

5.3

8.0

The fixed fee on every sale

5.0

—

What it costs just to have an account

7.3

—

Taking bank (ACH) payments

5.0

—

What a lost chargeback costs

5.8

—

Head-to-head findings

What customers say on Trustpilot

1.4 out of 5

4.2 out of 5

The fixed fee on every sale

49 cents

—

What it costs just to have an account

No monthly fee

—

Taking bank (ACH) payments

1% capped at $10 (invoices)

—

What a lost chargeback costs

$20 chargeback fee

—

How fast your money reaches the bank

1-3 business days

—

What an online card sale costs

3.49%

—

How easy it is to use

4.6 out of 5

4 out of 5

Record

Head-to-head record

1–6

2–3–1

Head-to-heads won

14 %

40 %

Rounds won

26 %

36 %

Pros

Cons

• 3.49%, against 2.9%
• 49 cents, against 30 cents
• 1.4 out of 5, against 1.6 out of 5
• $20 chargeback fee, against $15 per dispute (+$15 if contested)

• 170+ countries, against 195+ countries
• 4.1 out of 5, against 4.6 out of 5
• 4 out of 5, against 4.6 out of 5
• 4 out of 5, against 4.2 out of 5

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