Jake Tech Lab

Mailchimp vs GetResponse

GetResponse comes out ahead of Mailchimp on 4 of the 8 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.

Mailchimp
Mailchimp
6.8
Fair
3 of 8 rounds
vs
GetResponseWinner
GetResponse
6.9
Fair
4 of 8 rounds

The verdict

GetResponse takes it, 4–3 on rounds.

On the published figures and the independent review sites, GetResponse takes 4 of 8 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.

Choose Mailchimp if…

  • • You want Mailchimp's edge on trying it before you pay and how well it connects

Choose GetResponse if…

  • • You want GetResponse's edge on what customers say on trustpilot and what it costs to start

Round by round

  1. Round 1Trying it before you payMailchimp wins
    Mailchimp8/10

    Free plan

    free for up to 250 contacts and 500 emails a month

    Source: mailchimp.com ↗

    GetResponse5/10

    14-day trial plus a permanent free version

    Trying it before you pay

    • 14-day free trial, against Free plan

    Source: getresponse.com ↗

    Mailchimp wins this round on what the company itself publishes.

  2. Round 2How well it connectsMailchimp wins
    Mailchimp8/10

    300+ integrations

    stated in its navigation menu

    Source: mailchimp.com ↗

    GetResponse5/10

    150+

    integrations

    • 170+ integrations, against 300+ integrations

    Source: getresponse.com ↗

    Mailchimp wins this round on what the company itself publishes.

  3. Round 3What customers say on TrustpilotGetResponse wins
    Mailchimp5/10

    2.5 out of 5

    TrustScore from 1,534 reviews on Trustpilot

    • 2.5 out of 5, against 4.2 out of 5

    Source: trustpilot.com ↗

    GetResponse8/10

    4.2 out of 5

    TrustScore from 1,038 reviews on Trustpilot

    Source: trustpilot.com ↗

    GetResponse wins this round on independent review-site data, not on its own claims.

  4. Round 4Who picks up when you are stuckTie
    Mailchimp7/10

    24/7 email and chat

    included on Essentials

    Source: mailchimp.com ↗

    GetResponse7/10

    Email and chat

    Email support and live chat support, Mon-Fri

    • phone support is Enterprise only

    Source: getresponse.com ↗

    Nothing to separate them here.

  5. Round 5What it costs to startGetResponse wins
    Mailchimp5/10

    $26.50/mo monthly (501-1,500)

    Essentials at 501-1,500 contacts (select it in 'Contacts'), monthly billing (annual only for 10,000+ contacts); next plan = Standard

    • $26.50/mo monthly (501-1,500), against $15.58/mo paid annually (1,000)

    Source: mailchimp.com ↗

    GetResponse8/10

    $15.58/mo paid annually (1,000)

    Starter at List size 1,000 (default), Yearly billing (default; Monthly = $19); next plan = Marketer ($59 monthly)

    Source: getresponse.com ↗

    GetResponse wins this round on what the published sources say.

  6. Round 6What the next plan up costsMailchimp wins
    Mailchimp8/10

    Standard $45/mo monthly

    Essentials at 501-1,500 contacts (select it in 'Contacts'), monthly billing (annual only for 10,000+ contacts); next plan = Standard

    Source: mailchimp.com ↗

    GetResponse5/10

    Marketer $48.38/mo paid annually

    Starter at List size 1,000 (default), Yearly billing (default; Monthly = $19); next plan = Marketer ($59 monthly)

    • Marketer $48.38/mo paid annually, against Standard $45/mo monthly

    Source: getresponse.com ↗

    Mailchimp wins this round on what the published sources say.

  7. Round 7How big the free plan isGetResponse wins
    Mailchimp5/10

    Free: up to 250 contacts

    Essentials at 501-1,500 contacts (select it in 'Contacts'), monthly billing (annual only for 10,000+ contacts); next plan = Standard

    • Free: up to 250 contacts, against Free: up to 500 contacts

    Source: mailchimp.com ↗

    GetResponse8/10

    Free: up to 500 contacts

    Starter at List size 1,000 (default), Yearly billing (default; Monthly = $19); next plan = Marketer ($59 monthly)

    Source: getresponse.com ↗

    GetResponse wins this round on what the published sources say.

  8. Round 8How many emails you can sendGetResponse wins
    Mailchimp5/10

    10x contacts (15,000 at 1,500 tier)

    Essentials at 501-1,500 contacts (select it in 'Contacts'), monthly billing (annual only for 10,000+ contacts); next plan = Standard

    • 10x contacts (15,000 at 1,500 tier), against Unlimited monthly email sends

    Source: mailchimp.com ↗

    GetResponse8/10

    Unlimited monthly email sends

    Starter at List size 1,000 (default), Yearly billing (default; Monthly = $19); next plan = Marketer ($59 monthly)

    Source: getresponse.com ↗

    GetResponse wins this round on what the published sources say.

MailchimpMailchimp
GetResponseGetResponse

Side by side

Overall score
6.8
6.9
Best
Price
See price
See price
What the next plan up costs
7.3
6.5
What it costs to start
6.7
7.0
What customers say on Trustpilot
5.7
8.0
How many emails you can send
7.0
8.0
Who picks up when you are stuck
7.3
7.6
Head-to-head findings
What the next plan up costs
$20/month
Marketer $48.38/mo paid annually
What it costs to start
$26.50/mo monthly (501-1,500)
$15.58/mo paid annually (1,000)
What customers say on Trustpilot
2.5 out of 5
4.2 out of 5
How many emails you can send
10x contacts (15,000 at 1,500 tier)
Unlimited monthly email sends
Who picks up when you are stuck
24/7 email & chat support
Email and chat
How big the free plan is
250 contacts
Free: up to 500 contacts
Trying it before you pay
Free plan
14-day trial plus a permanent free version
How many people can log in
3 seats
3 users
Record
Head-to-head record
5–1–3
6–0
Head-to-heads won
83 %
100 %
Rounds won
53 %
57 %
Pros
  • Standard for 0 to 500 contacts, at the 50% introductory rate for the first 12 months
  • Essentials for 0 to 500 contacts, at the 50% introductory rate for the first 12 months
  • phone support is Enterprise only
  • no permanent free plan on the vendor page
  • stated in its navigation menu
Cons
  • 300+ integrations, against 350+ integrations
  • 2.5 out of 5, against 3.9 out of 5
  • $26.50/mo monthly (501-1,500), against $8.08/mo billed yearly (5k emails)
  • Standard $45/mo monthly, against Standard $16.17/mo billed yearly
  • 14-day free trial, against Free plan
  • 170+ integrations, against 300+ integrations
  • Marketer $48.38/mo paid annually, against Standard $45/mo monthly
  • No A/B testing on Starter, against A/B testing included
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