Jake Tech Lab

Square vs Lightspeed

Square comes out ahead of Lightspeed on 4 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.

SquareWinner
Square
6.8
Fair
4 of 6 rounds
vs
Lightspeed
Lightspeed
6.6
Fair
1 of 6 rounds

The verdict

Square takes it, 4–1 on rounds.

On the published figures and the independent review sites, Square takes 4 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.

Choose Square if…

  • • You want Square's edge on what the software costs and how easy it is to use

Choose Lightspeed if…

  • • You want Lightspeed's edge on who picks up when the till is down

Round by round

  1. Round 1What the software costsSquare wins
    Square8/10

    $0

    the free plan, software only

    Source: squareup.com ↗

    Lightspeed5/10

    $89

    the cheapest plan, per month billed annually

    • $89, against $0

    Source: hustlerslibrary.com ↗

    Square wins this round on independent review-site data, not on its own claims.

  2. Round 2Who picks up when the till is downLightspeed wins
    Square5/10

    weekday hours on the free plan

    Monday to Friday, 6am to 6pm PT on the free plan

    • weekday hours on the free plan, against 24/7 phone, email and chat

    Source: posusa.com ↗

    Lightspeed8/10

    24/7 phone and chat support

    Support channels

    • included with all plans

    Source: posusa.com ↗

    Lightspeed wins this round on independent review-site data, not on its own claims.

  3. Round 3How easy it is to useSquare wins
    Square8/10

    4.6 out of 5

    ease-of-use rating from Capterra reviewers

    Source: capterra.com ↗

    Lightspeed5/10

    3.6 out of 5

    ease-of-use rating from Capterra reviewers

    • 3.6 out of 5, against 4.6 out of 5

    Source: capterra.com ↗

    Square wins this round on independent review-site data, not on its own claims.

  4. Round 4What each card sale costsTie
    Square7/10

    2.6% + 15¢

    Tap, dip, or swipe

    • in-person card sale

    Source: hustlerslibrary.com ↗

    Lightspeed7/10

    2.6% + 10¢

    in-person card sale through Lightspeed Payments

    Source: hustlerslibrary.com ↗

    Nothing to separate them here.

  5. Round 5Trying it before you paySquare wins
    Square8/10

    30-day trial of Square Plus

    Square Free ($0/mo per location); trial = Square Plus

    Source: squareup.com ↗

    Lightspeed5/10

    14-day free trial

    Retail (X-Series) Basic, billed annually (Annually tab, default)

    • 14-day free trial, against 30-day trial of Square Plus

    Source: lightspeedhq.com ↗

    Square wins this round on what the published sources say.

  6. Round 6What the top plan costsSquare wins
    Square8/10

    Premium $149/mo

    Square Free ($0/mo per location); trial = Square Plus

    Source: squareup.com ↗

    Lightspeed5/10

    Plus $289/mo, billed annually

    Retail (X-Series) Basic, billed annually (Annually tab, default)

    • Plus $289/mo, billed annually, against Premium $149/mo

    Source: lightspeedhq.com ↗

    Square wins this round on what the published sources say.

LightspeedLightspeed

Side by side

SquareBest for what the software costsSquare
LightspeedBest for who picks up when the till is downLightspeed
Overall score
6.8
Best
6.6
Price
See price
See price
What the software costs
7.8
5.7
What customers say on Trustpilot
7.3
7.3
Who picks up when the till is down
5.2
7.6
How long you are locked in
8.0
—
What it costs to get a card reader
5.9
—
Head-to-head findings
What the software costs
$0/mo (Square Free)
$89
What customers say on Trustpilot
3.7 out of 5
3.7 out of 5
Who picks up when the till is down
weekday hours on the free plan
24/7 phone and chat support
How long you are locked in
No contract
—
What it costs to get a card reader
Reader from $59
—
What the top plan costs
Premium $149/mo
Plus $289/mo, billed annually
What each card sale costs
2.6% + 15¢
2.6% + 10¢
Selling when the internet drops
Offline payments on every plan
Offline selling mode
Record
Head-to-head record
6–3
3–4–2
Head-to-heads won
67 %
43 %
Rounds won
53 %
37 %
Pros
  • Square Free ($0/mo per location); trial = Square Plus
  • in-person card sale
  • included with all plans
Cons
  • weekday hours on the free plan, against 24/7 support
  • Reader from $59, against $0 upfront for first device
  • Premium $149/mo, against Point of Sale from $69/mo
  • weekday hours on the free plan, against 24/7 phone support
  • $89, against $0
  • 3.6 out of 5, against 4.6 out of 5
  • 14-day free trial, against 30-day trial of Square Plus
  • Plus $289/mo, billed annually, against Premium $149/mo
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