Lightspeed vs SumUp
Lightspeed and SumUp are level on what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
It's a dead heat.
Neither pulls ahead on the published figures and review sites, so the decision is in the details this comparison cannot see. Check the current figures on both pages.
Choose Lightspeed if…
- • You want Lightspeed's edge on what the software costs and who picks up when the till is down
Choose SumUp if…
- • You want SumUp's edge on what customers say on trustpilot and what the top plan costs
Round by round
- Round 1What the software costsLightspeed winsSumUp5/10
$199
POS with Connect Plus, per month, on a 12-month subscription
- $199, against $89
Source: sumup.com ↗
Lightspeed wins this round on independent review-site data, not on its own claims.
- Round 2Who picks up when the till is downLightspeed winsLightspeed8/10
24/7 Chat and Phone Support
Support channels
- included with all plans
Source: posusa.com ↗
SumUp5/10phone daily 9am to 9pm ET
US phone and email, with dedicated installation and training
- phone daily 9am to 9pm ET, against 24/7 phone, email and chat
Source: sumup.com ↗
Lightspeed wins this round on independent review-site data, not on its own claims.
- Round 3What customers say on TrustpilotSumUp winsLightspeed5/10
3.7 out of 5
TrustScore from 2,516 reviews on Trustpilot
- 3.7 out of 5, against 4.2 out of 5
Source: trustpilot.com ↗
SumUp wins this round on independent review-site data, not on its own claims.
- Round 4What each card sale costsTieLightspeed7/10
2.6% + 10¢
in-person card sale through Lightspeed Payments
Source: hustlerslibrary.com ↗
Nothing to separate them here.
- Round 5What the top plan costsSumUp winsLightspeed5/10
Plus $289/mo, billed annually
Retail (X-Series) Basic, billed annually (Annually tab, default)
- Plus $289/mo, billed annually, against SumUp POS from $99/mo
Source: lightspeedhq.com ↗
SumUp wins this round on what the published sources say.
- Round 6Selling when the internet dropsTieLightspeed7/10
Offline selling mode
Retail (X-Series) Basic, billed annually (Annually tab, default)
Nothing to separate them here.
Side by side
- included with all plans
- $89, against $0
- 3.6 out of 5, against 4.6 out of 5
- 14-day free trial, against 30-day trial of Square Plus
- Plus $289/mo, billed annually, against Premium $149/mo
- $199, against $0
- 12 months, against No contract
- phone daily 9am to 9pm ET, against 24/7 support
- SumUp Plus reader $54, against $0 upfront for first device