SumUp vs PayPal Zettle
PayPal Zettle comes out ahead of SumUp on 4 of the 7 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
PayPal Zettle takes it, 4–2 on rounds.
On the published figures and the independent review sites, PayPal Zettle takes 4 of 7 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose SumUp if…
- • You want SumUp's edge on what customers say on trustpilot and selling when the internet drops
Choose PayPal Zettle if…
- • You want PayPal Zettle's edge on what the software costs and what each card sale costs
Round by round
- Round 1What the software costsPayPal Zettle winsSumUp5/10
$199
POS with Connect Plus, per month, on a 12-month subscription
- $199, against $0
Source: sumup.com ↗
PayPal Zettle wins this round on independent review-site data, not on its own claims.
- Round 2What each card sale costsPayPal Zettle wins
PayPal Zettle wins this round on what the company itself publishes.
- Round 3What it costs to get a card readerPayPal Zettle wins
PayPal Zettle wins this round on independent review-site data, not on its own claims.
- Round 4How long you are locked inPayPal Zettle winsSumUp5/10
12 months
the POS plans need a 12-month subscription
- 12 months, against No contract
Source: sumup.com ↗
PayPal Zettle wins this round on independent review-site data, not on its own claims.
- Round 5What customers say on TrustpilotSumUp winsPayPal Zettle5/10
1.4 out of 5
TrustScore from 41,713 reviews on Trustpilot
- 1.4 out of 5, against 4.2 out of 5
Source: trustpilot.com ↗
SumUp wins this round on independent review-site data, not on its own claims.
- Round 6Who picks up when the till is downTieSumUp7/10
phone daily 9am to 9pm ET
US phone and email, with dedicated installation and training
Source: sumup.com ↗
PayPal Zettle7/109:00 am - 5:00 pm on weekdays (no timezone)
Zettle help center contact page (PayPal brand); PayPal US/USD pages state no Zettle support hours at all
- every day, phone and online chat
Source: zettle.com ↗
Nothing to separate them here.
- Round 7Selling when the internet dropsSumUp winsPayPal Zettle5/10
Only via third-party SDK apps
PayPal Point of Sale (formerly Zettle), no monthly fee
- Only via third-party SDK apps, against Offline mode (Solo reader)
Source: paypal.com ↗
SumUp wins this round on what the published sources say.
Side by side
- every day, phone and online chat
- $199, against $0
- 12 months, against No contract
- phone daily 9am to 9pm ET, against 24/7 support
- SumUp Plus reader $54, against $0 upfront for first device
- 1.4 out of 5, against 3.7 out of 5
- Only via third-party SDK apps, against Offline payments on every plan
- phone and chat 6am to 6pm PT daily, against 24/7 support
- 1.4 out of 5, against 2.7 out of 5