Toast vs SumUp

Round by round

1. Round 1Who picks up when the till is downToast wins
   Toast8/10

   24/7 support

   Toast Care is included in every software subscription, by phone or web messaging

   Source: pos.toasttab.com ↗

   SumUp5/10

   phone daily 9am to 9pm ET

   US phone and email, with dedicated installation and training

   • phone daily 9am to 9pm ET, against 24/7 support

   Source: sumup.com ↗

   Toast wins this round on what the company itself publishes.

2. Round 2How long you are locked inSumUp wins
   Toast5/10

   2 to 3 years

   auto-renewing, with early termination fees; the low end is used

   • 2 to 3 years, against 12 months

   Source: posusa.com ↗

   SumUp8/10

   12 months

   the POS plans need a 12-month subscription

   Source: sumup.com ↗

   SumUp wins this round on independent review-site data, not on its own claims.

3. Round 3What customers say on TrustpilotSumUp wins
   Toast5/10

   2.7 out of 5

   TrustScore from 1,489 reviews on Trustpilot

   • 2.7 out of 5, against 4.2 out of 5

   Source: trustpilot.com ↗

   SumUp8/10

   4.2 out of 5

   TrustScore from 58,696 reviews on Trustpilot

   Source: trustpilot.com ↗

   SumUp wins this round on independent review-site data, not on its own claims.

4. Round 4What it costs to get a card readerToast wins
   Toast8/10

   $0 upfront for first device

   Starter Kit (Pay-as-you-Go), restaurant

   Source: pos.toasttab.com ↗

   SumUp5/10

   SumUp Plus reader $54

   Free plan ($0/month, pay per transaction)

   • SumUp Plus reader $54, against $0 upfront for first device

   Source: sumup.com ↗

   Toast wins this round on what the published sources say.

5. Round 5What the top plan costsToast wins
   Toast8/10

   Point of Sale from $69/mo

   Starter Kit (Pay-as-you-Go), restaurant

   Source: pos.toasttab.com ↗

   SumUp5/10

   SumUp POS from $99/mo

   Free plan ($0/month, pay per transaction)

   • SumUp POS from $99/mo, against Point of Sale from $69/mo

   Source: sumup.com ↗

   Toast wins this round on what the published sources say.

6. Round 6What the software costsTie
   Toast7/10

   Starter Kit from $0/mo

   Starter Kit (Pay-as-you-Go), restaurant

   Source: pos.toasttab.com ↗

   SumUp7/10

   Free plan $0/month

   Free plan ($0/month, pay per transaction)

   Source: sumup.com ↗

   Nothing to separate them here.

Side by side

Top ratedToast

Check price

Best for what customers say on trustpilotSumUp

Check price

Overall score

7.2

Best

6.6

Price

See price

See price

What the software costs

7.2

5.6

What customers say on Trustpilot

6.7

7.9

Who picks up when the till is down

7.4

5.8

How long you are locked in

5.8

6.9

What it costs to get a card reader

7.8

6.6

Head-to-head findings

What the software costs

Starter Kit from $0/mo

$199

What customers say on Trustpilot

2.7 out of 5

4.2 out of 5

Who picks up when the till is down

24/7 support

phone daily 9am to 9pm ET

How long you are locked in

2 to 3 years

12 months

What it costs to get a card reader

$0 upfront for first device

SumUp Plus reader $54

What the top plan costs

Point of Sale from $69/mo

SumUp POS from $99/mo

What each card sale costs

—

2.6% + 10¢

Selling when the internet drops

Offline mode takes cards

Offline mode (Solo reader)

Record

Head-to-head record

9–0

2–2–5

Head-to-heads won

100 %

50 %

Rounds won

58 %

39 %

Pros

Cons

• 2 to 3 years, against No contract
• 2.7 out of 5, against 3.7 out of 5
• 2-year agreement (Pay-as-you-Go), against Cancel anytime
• 2 to 3 years, against 12 months

• $199, against $0
• 12 months, against No contract
• phone daily 9am to 9pm ET, against 24/7 support
• SumUp Plus reader $54, against $0 upfront for first device

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