SumUp vs TouchBistro
SumUp and TouchBistro are level on what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
It's a dead heat.
Neither pulls ahead on the published figures and review sites, so the decision is in the details this comparison cannot see. Check the current figures on both pages.
Choose SumUp if…
- • You want SumUp's edge on what customers say on trustpilot and what the top plan costs
Choose TouchBistro if…
- • You want TouchBistro's edge on what the software costs and who picks up when the till is down
Round by round
- Round 1What the software costsTouchBistro winsSumUp5/10
$199
POS with Connect Plus, per month, on a 12-month subscription
- $199, against $69
Source: sumup.com ↗
TouchBistro wins this round on what the company itself publishes.
- Round 2Who picks up when the till is downTouchBistro winsSumUp5/10
phone daily 9am to 9pm ET
US phone and email, with dedicated installation and training
- phone daily 9am to 9pm ET, against 24/7 support
Source: sumup.com ↗
TouchBistro wins this round on what the company itself publishes.
- Round 3What customers say on TrustpilotSumUp winsTouchBistro5/10
1.5 out of 5
TrustScore from 349 reviews on Trustpilot
- 1.5 out of 5, against 4.2 out of 5
Source: trustpilot.com ↗
SumUp wins this round on independent review-site data, not on its own claims.
- Round 4How long you are locked inTieTouchBistro7/10
variable Initial Term per Sales Quote, auto-renews for an equivalent period
TouchBistro Merchant Terms of Use, Section 21
- annual contracts that auto-renew, no month-to-month
Source: touchbistro.com ↗
Nothing to separate them here.
- Round 5What the top plan costsSumUp winsTouchBistro5/10
Essentials Bundle from $119/mo
Point of Sale (software only, hardware/payments extra)
- Essentials Bundle from $119/mo, against SumUp POS from $99/mo
Source: touchbistro.com ↗
SumUp wins this round on what the published sources say.
- Round 6Selling when the internet dropsTieTouchBistro7/10
Offline payments
Point of Sale (software only, hardware/payments extra)
Source: touchbistro.com ↗
Nothing to separate them here.
Side by side
- annual contracts that auto-renew, no month-to-month
- $199, against $0
- 12 months, against No contract
- phone daily 9am to 9pm ET, against 24/7 support
- SumUp Plus reader $54, against $0 upfront for first device
- $69, against $0
- 1 year, against No contract
- 1.5 out of 5, against 3.7 out of 5
- Inventory is a paid add-on, against Inventory tracking in Free plan