The verdict
8x8 takes it, 2–1 on rounds.
On the published figures and the independent review sites, 8x8 takes 2 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose 8x8 if…
- • You want 8x8's edge on who picks up when your phones are down and how long you can try it free
Choose Dialpad if…
- • You want Dialpad's edge on what customers say on trustpilot
Round by round
- Round 1What customers say on TrustpilotDialpad wins8x85/10
2.8 out of 5
TrustScore from 625 reviews on Trustpilot
- 2.8 out of 5, against 4.1 out of 5
Source: trustpilot.com ↗
Dialpad wins this round on independent review-site data, not on its own claims.
- Round 2Who picks up when your phones are down8x8 wins8x88/10
24/7 follow-the-sun support
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Dialpad5/1024/5 chat and web support
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
- 24/5 chat and web support, against 24/7 follow-the-sun support
Source: dialpad.com ↗
8x8 wins this round on what the published sources say.
- Round 3How long you can try it free8x8 wins8x88/10
30-day free trial
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Dialpad5/1014-day free trial
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
- 14-day free trial, against 30-day free trial
Source: dialpad.com ↗
8x8 wins this round on what the published sources say.
- Round 4What it costs to startTie8x87/10
From $15/user/mo (stated start)
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Dialpad7/10$15/user/mo, annual ($27 monthly)
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Nothing to separate them here.
- Round 5Texting and video on the entry planTie8x87/10
SMS + video meetings
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Dialpad7/10Built-in messaging + video meetings
Standard, $15/user/month billed annually (Connect tab)
- Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Nothing to separate them here.
- Round 6Recording calls on the entry planTie8x87/10
Call recording included
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Dialpad7/10Call recording included
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Nothing to separate them here.
Side by side
- Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
- TrustScore from 3,198 reviews on Trustpilot
- 2.8 out of 5, against 4.6 out of 5
- From $15/user/mo (stated start), against $10.50/user/mo metered, annual
- 2.8 out of 5, against 4.1 out of 5
- 2.8 out of 5, against 3.7 out of 5
- 24/5 chat and web support, against 24/7 chat and phone support
- 4.1 out of 5, against 4.6 out of 5
- 24/5 chat and web support, against 24/7 support on all plans
- $15/user/mo, annual ($27 monthly), against $10.50/user/mo metered, annual