Zoom Phone vs Dialpad

Zoom Phone comes out ahead of Dialpad on 2 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.

Winner

Zoom Phone

6.9

Fair

2 of 6 rounds

Dialpad

7.1

Good

1 of 6 rounds

The verdict

Zoom Phone takes it, 2–1 on rounds.

On the published figures and the independent review sites, Zoom Phone takes 2 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.

Choose Zoom Phone if…

• You want Zoom Phone's edge on what it costs to start and what the top plan costs

Choose Dialpad if…

• You want Dialpad's edge on what customers say on trustpilot

Round by round

Round 1What customers say on TrustpilotDialpad wins
Zoom Phone5/10
1.3 out of 5
TrustScore from 1,568 reviews on Trustpilot
- 1.3 out of 5, against 4.1 out of 5
Source: trustpilot.com ↗
Dialpad8/10
4.1 out of 5
TrustScore from 3,198 reviews on Trustpilot
Source: trustpilot.com ↗
Dialpad wins this round on independent review-site data, not on its own claims.
Round 2What it costs to startZoom Phone wins
Zoom Phone8/10
$10.50/user/mo metered, annual
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Dialpad5/10
$15/user/mo, annual ($27 monthly)
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
- $15/user/mo, annual ($27 monthly), against $10.50/user/mo metered, annual
Source: dialpad.com ↗
Zoom Phone wins this round on what the published sources say.
Round 3What the top plan costsZoom Phone wins
Zoom Phone8/10
$24.50/user/mo Business Plus, annual
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Dialpad5/10
$25/user/mo Pro, annual
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
- $25/user/mo Pro, annual, against $24.50/user/mo Business Plus, annual
Source: dialpad.com ↗
Zoom Phone wins this round on what the published sources say.
Round 4Texting and video on the entry planTie
Zoom Phone7/10
SMS + video meetings (100 people)
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Dialpad7/10
Built-in messaging + video meetings
Standard, $15/user/month billed annually (Connect tab)
- Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Nothing to separate them here.
Round 5Who picks up when your phones are downTie
Zoom Phone7/10
Chat; phone only over $200/mo
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Dialpad7/10
24/5 chat and web support
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Nothing to separate them here.
Round 6Recording calls on the entry planTie
Zoom Phone7/10
Call recording included
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Dialpad7/10
Call recording included
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Nothing to separate them here.

Zoom Phone

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Dialpad

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Side by side

Best for texting and video on the entry planZoom Phone

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Dialpad

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Overall score

6.9

7.1

Best

Price

See price

What customers say on Trustpilot

5.0

7.6

Texting and video on the entry plan

7.5

7.4

Who picks up when your phones are down

5.8

5.5

What it costs to start

8.0

6.9

Recording calls on the entry plan

7.5

7.6

Head-to-head findings

What customers say on Trustpilot

1.3 out of 5

4.1 out of 5

Texting and video on the entry plan

SMS + video meetings (100 people)

Built-in messaging + video meetings

Who picks up when your phones are down

Chat; phone only over $200/mo

24/5 chat and web support

What it costs to start

$10.50/user/mo metered, annual

$15/user/mo, annual ($27 monthly)

Recording calls on the entry plan

Call recording included

What the top plan costs

$24.50/user/mo Business Plus, annual

$25/user/mo Pro, annual

A phone menu for callers

—

Multi-level auto attendant

How long you can try it free

—

14-day free trial

Record

Head-to-head record

6–2–1

5–2–2

Head-to-heads won

75 %

71 %

Rounds won

46 %

48 %

Pros

Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
TrustScore from 3,198 reviews on Trustpilot

Cons

1.3 out of 5, against 1.7 out of 5
Chat; phone only over $200/mo, against 24/7 chat and phone support
1.3 out of 5, against 4.6 out of 5
Chat; phone only over $200/mo, against 24/7 support on all plans

24/5 chat and web support, against 24/7 chat and phone support
4.1 out of 5, against 4.6 out of 5
24/5 chat and web support, against 24/7 support on all plans
$15/user/mo, annual ($27 monthly), against $10.50/user/mo metered, annual

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