8x8 vs GoTo Connect
8x8 comes out ahead of GoTo Connect on 2 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
8x8 takes it, 2–0 on rounds.
On the published figures and the independent review sites, 8x8 takes 2 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose 8x8 if…
- • You want 8x8's edge on what customers say on trustpilot and how long you can try it free
Choose GoTo Connect if…
- • You have a reason to pick GoTo Connect that is not on this list
Round by round
- Round 1What customers say on Trustpilot8x8 winsGoTo Connect5/10
2 out of 5
TrustScore from 212 reviews on Trustpilot
- 2 out of 5, against 2.8 out of 5
Source: trustpilot.com ↗
8x8 wins this round on independent review-site data, not on its own claims.
- Round 2How long you can try it free8x8 wins8x88/10
30-day free trial
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
GoTo Connect5/1014-day free trial
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
- 14-day free trial, against 30-day free trial
Source: goto.com ↗
8x8 wins this round on what the published sources say.
- Round 3Texting and video on the entry planTie8x87/10
SMS + video meetings
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
GoTo Connect7/10SMS + video meetings (250 people)
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
Nothing to separate them here.
- Round 4Who picks up when your phones are downTie8x87/10
24/7 follow-the-sun support
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
GoTo Connect7/1024/7 support
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
Nothing to separate them here.
- Round 5Recording calls on the entry planTie8x87/10
Call recording included
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
GoTo Connect7/10Call recording included
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
Nothing to separate them here.
- Round 6A phone menu for callersTie8x87/10
Multi-level auto attendant
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
GoTo Connect7/10Unlimited auto attendants
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
Nothing to separate them here.
Side by side
- 2.8 out of 5, against 4.6 out of 5
- From $15/user/mo (stated start), against $10.50/user/mo metered, annual
- 2.8 out of 5, against 4.1 out of 5
- 2.8 out of 5, against 3.7 out of 5
- 2 out of 5, against 4.6 out of 5
- 4.4 out of 5, against 4.6 out of 5
- 212 reviews, against 1,568 reviews
- 2 out of 5, against 2.8 out of 5