RingCentral vs Dialpad
Dialpad comes out ahead of RingCentral on 2 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
Dialpad takes it, 2–1 on rounds.
On the published figures and the independent review sites, Dialpad takes 2 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose RingCentral if…
- • You want RingCentral's edge on who picks up when your phones are down
Choose Dialpad if…
- • You want Dialpad's edge on what customers say on trustpilot and what it costs to start
Round by round
- Round 1What customers say on TrustpilotDialpad winsRingCentral5/10
1.7 out of 5
TrustScore from 2,001 reviews on Trustpilot
- 1.7 out of 5, against 4.1 out of 5
Source: trustpilot.com ↗
Dialpad wins this round on independent review-site data, not on its own claims.
- Round 2What it costs to startDialpad winsRingCentral5/10
$20/user/mo, annual ($30 monthly)
RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'
- $20/user/mo, annual ($30 monthly), against $15/user/mo, annual ($27 monthly)
Source: ringcentral.com ↗
Dialpad8/10$15/user/mo, annual ($27 monthly)
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Dialpad wins this round on what the published sources say.
- Round 3Who picks up when your phones are downRingCentral winsRingCentral8/10
24/7 chat and phone support
RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'
Source: ringcentral.com ↗
Dialpad5/1024/5 chat and web support
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
- 24/5 chat and web support, against 24/7 chat and phone support
Source: dialpad.com ↗
RingCentral wins this round on what the published sources say.
- Round 4What the top plan costsTieRingCentral7/10
$25 Advanced, annual; top tier quote
RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'
Source: ringcentral.com ↗
Dialpad7/10$25/user/mo Pro, annual
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Nothing to separate them here.
- Round 5Texting and video on the entry planTieRingCentral7/10
25 SMS/user + 300-person meetings
RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'
Source: ringcentral.com ↗
Dialpad7/10Built-in messaging + video meetings
Standard, $15/user/month billed annually (Connect tab)
- Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Nothing to separate them here.
- Round 6How long you can try it freeTieRingCentral7/10
14-day free trial
RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'
Source: ringcentral.com ↗
Dialpad7/1014-day free trial
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Nothing to separate them here.
Side by side
- Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
- TrustScore from 3,198 reviews on Trustpilot
- 1.7 out of 5, against 4.6 out of 5
- $20/user/mo, annual ($30 monthly), against $15/user/mo, annual ($23 monthly)
- $20/user/mo, annual ($30 monthly), against $10.50/user/mo metered, annual
- $25 Advanced, annual; top tier quote, against $24.50/user/mo Business Plus, annual
- 24/5 chat and web support, against 24/7 chat and phone support
- 4.1 out of 5, against 4.6 out of 5
- 24/5 chat and web support, against 24/7 support on all plans
- $15/user/mo, annual ($27 monthly), against $10.50/user/mo metered, annual