Jake Tech Lab

Nextiva vs 8x8

Nextiva and 8x8 are level on what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.

Nextiva
Nextiva
6.9
Fair
1 of 6 rounds
vs
8x8
8x8
7.3
Good
1 of 6 rounds

The verdict

It's a dead heat.

Neither pulls ahead on the published figures and review sites, so the decision is in the details this comparison cannot see. Check the current figures on both pages.

Choose Nextiva if…

  • • You want Nextiva's edge on what customers say on trustpilot

Choose 8x8 if…

  • • You want 8x8's edge on recording calls on the entry plan

Round by round

  1. Round 1What customers say on TrustpilotNextiva wins
    Nextiva8/10

    4.6 out of 5

    TrustScore from 8,689 reviews on Trustpilot

    Source: trustpilot.com ↗

    8x85/10

    2.8 out of 5

    TrustScore from 625 reviews on Trustpilot

    • 2.8 out of 5, against 4.6 out of 5

    Source: trustpilot.com ↗

    Nextiva wins this round on independent review-site data, not on its own claims.

  2. Round 2Recording calls on the entry plan8x8 wins
    Nextiva5/10

    Call recording is an add-on

    Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

    • Call recording is an add-on, against Call recording included

    Source: nextiva.com ↗

    8x88/10

    Call recording included

    starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')

    Source: 8x8.com ↗

    8x8 wins this round on what the published sources say.

  3. Round 3What it costs to startTie
    Nextiva7/10

    $15/user/mo, annual ($23 monthly)

    Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

    Source: nextiva.com ↗

    8x87/10

    From $15/user/mo (stated start)

    starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')

    Source: 8x8.com ↗

    Nothing to separate them here.

  4. Round 4Texting and video on the entry planTie
    Nextiva7/10

    SMS + video meetings

    Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

    Source: nextiva.com ↗

    8x87/10

    SMS + video meetings

    starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')

    Source: 8x8.com ↗

    Nothing to separate them here.

  5. Round 5Who picks up when your phones are downTie
    Nextiva7/10

    24/7 support on all plans

    Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

    Source: nextiva.com ↗

    8x87/10

    24/7 follow-the-sun support

    starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')

    Source: 8x8.com ↗

    Nothing to separate them here.

  6. Round 6A phone menu for callersTie
    Nextiva7/10

    Auto-attendant included

    Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

    Source: nextiva.com ↗

    8x87/10

    Multi-level auto attendant

    starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')

    Source: 8x8.com ↗

    Nothing to separate them here.

NextivaNextiva
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8x88x8
Check price

Side by side

NextivaBest for what customers say on trustpilotNextiva
Check price
8x8Top rated8x8
Check price
Overall score
6.9
7.3
Best
Price
See price
See price
What customers say on Trustpilot
8.0
6.6
Texting and video on the entry plan
7.4
7.4
Who picks up when your phones are down
7.4
7.5
What it costs to start
6.9
6.9
Recording calls on the entry plan
5.5
7.5
Head-to-head findings
What customers say on Trustpilot
4.6 out of 5
2.8 out of 5
Texting and video on the entry plan
SMS + video meetings
SMS + video meetings
Who picks up when your phones are down
24/7 support on all plans
24/7 follow-the-sun support
What it costs to start
$15/user/mo, annual ($23 monthly)
From $15/user/mo (stated start)
Recording calls on the entry plan
Call recording is an add-on
Call recording included
What the top plan costs
$75/user/mo Scale, annual
—
A phone menu for callers
Auto-attendant included
Multi-level auto attendant
How long you can try it free
—
30-day free trial
Record
Head-to-head record
4–1–4
8–0–1
Head-to-heads won
80 %
100 %
Rounds won
41 %
48 %
Pros
      Cons
      • $75/user/mo Scale, annual, against $25 Advanced, annual; top tier quote
      • Call recording is an add-on, against On-demand call recording
      • $15/user/mo, annual ($23 monthly), against $10.50/user/mo metered, annual
      • $75/user/mo Scale, annual, against $24.50/user/mo Business Plus, annual
      • 2.8 out of 5, against 4.6 out of 5
      • From $15/user/mo (stated start), against $10.50/user/mo metered, annual
      • 2.8 out of 5, against 4.1 out of 5
      • 2.8 out of 5, against 3.7 out of 5
      Add a third option to this comparison →

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