Nextiva vs Dialpad

Round by round

1. Round 1What customers say on TrustpilotNextiva wins
   Nextiva8/10

   4.6 out of 5

   TrustScore from 8,689 reviews on Trustpilot

   Source: trustpilot.com ↗

   Dialpad5/10

   4.1 out of 5

   TrustScore from 3,198 reviews on Trustpilot

   • 4.1 out of 5, against 4.6 out of 5

   Source: trustpilot.com ↗

   Nextiva wins this round on independent review-site data, not on its own claims.

2. Round 2What the top plan costsDialpad wins
   Nextiva5/10

   $75/user/mo Scale, annual

   Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

   • $75/user/mo Scale, annual, against $25/user/mo Pro, annual

   Source: nextiva.com ↗

   Dialpad8/10

   $25/user/mo Pro, annual

   Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column

   Source: dialpad.com ↗

   Dialpad wins this round on what the published sources say.

3. Round 3Who picks up when your phones are downNextiva wins
   Nextiva8/10

   24/7 support on all plans

   Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

   Source: nextiva.com ↗

   Dialpad5/10

   24/5 chat and web support

   Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column

   • 24/5 chat and web support, against 24/7 support on all plans

   Source: dialpad.com ↗

   Nextiva wins this round on what the published sources say.

4. Round 4Recording calls on the entry planDialpad wins
   Nextiva5/10

   Call recording is an add-on

   Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

   • Call recording is an add-on, against Call recording included

   Source: nextiva.com ↗

   Dialpad8/10

   Call recording included

   Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column

   Source: dialpad.com ↗

   Dialpad wins this round on what the published sources say.

5. Round 5What it costs to startTie
   Nextiva7/10

   $15/user/mo, annual ($23 monthly)

   Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

   Source: nextiva.com ↗

   Dialpad7/10

   $15/user/mo, annual ($27 monthly)

   Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column

   Source: dialpad.com ↗

   Nothing to separate them here.

6. Round 6Texting and video on the entry planTie
   Nextiva7/10

   SMS + video meetings

   Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

   Source: nextiva.com ↗

   Dialpad7/10

   Built-in messaging + video meetings

   Standard, $15/user/month billed annually (Connect tab)

   • Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column

   Source: dialpad.com ↗

   Nothing to separate them here.

Side by side

Best for what customers say on trustpilotNextiva

Check price

Dialpad

Check price

Overall score

6.9

7.1

Best

Price

See price

See price

What customers say on Trustpilot

8.0

7.6

Texting and video on the entry plan

7.4

7.4

Who picks up when your phones are down

7.4

5.5

What it costs to start

6.9

6.9

Recording calls on the entry plan

5.5

7.6

Head-to-head findings

What customers say on Trustpilot

4.6 out of 5

4.1 out of 5

Texting and video on the entry plan

SMS + video meetings

Built-in messaging + video meetings

Who picks up when your phones are down

24/7 support on all plans

24/5 chat and web support

What it costs to start

$15/user/mo, annual ($23 monthly)

$15/user/mo, annual ($27 monthly)

Recording calls on the entry plan

Call recording is an add-on

Call recording included

What the top plan costs

$75/user/mo Scale, annual

$25/user/mo Pro, annual

A phone menu for callers

Auto-attendant included

Multi-level auto attendant

How long you can try it free

—

14-day free trial

Record

Head-to-head record

4–1–4

5–2–2

Head-to-heads won

80 %

71 %

Rounds won

41 %

48 %

Pros

• Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
• TrustScore from 3,198 reviews on Trustpilot

Cons

• $75/user/mo Scale, annual, against $25 Advanced, annual; top tier quote
• Call recording is an add-on, against On-demand call recording
• $15/user/mo, annual ($23 monthly), against $10.50/user/mo metered, annual
• $75/user/mo Scale, annual, against $24.50/user/mo Business Plus, annual

• 24/5 chat and web support, against 24/7 chat and phone support
• 4.1 out of 5, against 4.6 out of 5
• 24/5 chat and web support, against 24/7 support on all plans
• $15/user/mo, annual ($27 monthly), against $10.50/user/mo metered, annual

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