Dialpad vs GoTo Connect

Dialpad and GoTo Connect are level on what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.

Dialpad

7.1

Good

1 of 6 rounds

GoTo Connect

6.9

Fair

1 of 6 rounds

The verdict

It's a dead heat.

Neither pulls ahead on the published figures and review sites, so the decision is in the details this comparison cannot see. Check the current figures on both pages.

Choose Dialpad if…

• You want Dialpad's edge on what customers say on trustpilot

Choose GoTo Connect if…

• You want GoTo Connect's edge on who picks up when your phones are down

Round by round

Round 1What customers say on TrustpilotDialpad wins
Dialpad8/10
4.0
TrustScore
- TrustScore from 3,198 reviews on Trustpilot
Source: trustpilot.com ↗
GoTo Connect5/10
2 out of 5
TrustScore from 212 reviews on Trustpilot
- 2 out of 5, against 4.1 out of 5
Source: trustpilot.com ↗
Dialpad wins this round on independent review-site data, not on its own claims.
Round 2Who picks up when your phones are downGoTo Connect wins
Dialpad5/10
24/5 chat and web support
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
- 24/5 chat and web support, against 24/7 support
Source: dialpad.com ↗
GoTo Connect8/10
24/7 support
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
GoTo Connect wins this round on what the published sources say.
Round 3Texting and video on the entry planTie
Dialpad7/10
Built-in messaging + video meetings
Standard, $15/user/month billed annually (Connect tab)
- Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
GoTo Connect7/10
SMS + video meetings (250 people)
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
Nothing to separate them here.
Round 4How long you can try it freeTie
Dialpad7/10
14-day free trial
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
GoTo Connect7/10
14-day free trial
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
Nothing to separate them here.
Round 5Recording calls on the entry planTie
Dialpad7/10
Call recording included
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
GoTo Connect7/10
Call recording included
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
Nothing to separate them here.
Round 6A phone menu for callersTie
Dialpad7/10
Multi-level auto attendant
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
GoTo Connect7/10
Unlimited auto attendants
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
Nothing to separate them here.

Dialpad

Check price

GoTo Connect

Check price

Side by side

Overall score

7.1

Best

6.9

Price

See price

What customers say on Trustpilot

7.6

6.3

Texting and video on the entry plan

7.4

7.2

Who picks up when your phones are down

5.5

7.4

What it costs to start

6.9

—

Recording calls on the entry plan

7.6

7.4

Head-to-head findings

What customers say on Trustpilot

4.1 out of 5

2 out of 5

Texting and video on the entry plan

Built-in messaging + video meetings

SMS + video meetings (250 people)

Who picks up when your phones are down

24/5 chat and web support

24/7 support

What it costs to start

$15/user/mo, annual ($27 monthly)

—

Recording calls on the entry plan

Call recording included

What the top plan costs

$25/user/mo Pro, annual

—

A phone menu for callers

Multi-level auto attendant

Unlimited auto attendants

How long you can try it free

14-day free trial

Record

Head-to-head record

5–2–2

3–1–2

Head-to-heads won

71 %

75 %

Rounds won

48 %

25 %

Pros

Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
TrustScore from 3,198 reviews on Trustpilot

Cons

24/5 chat and web support, against 24/7 chat and phone support
4.1 out of 5, against 4.6 out of 5
24/5 chat and web support, against 24/7 support on all plans
$15/user/mo, annual ($27 monthly), against $10.50/user/mo metered, annual

2 out of 5, against 4.6 out of 5
4.4 out of 5, against 4.6 out of 5
212 reviews, against 1,568 reviews
2 out of 5, against 2.8 out of 5

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