Zoom Phone vs 8x8

8x8 comes out ahead of Zoom Phone on 2 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.

Zoom Phone

6.9

Fair

1 of 6 rounds

Winner

8x8

7.3

Good

2 of 6 rounds

The verdict

8x8 takes it, 2–1 on rounds.

On the published figures and the independent review sites, 8x8 takes 2 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.

Choose Zoom Phone if…

• You want Zoom Phone's edge on what it costs to start

Choose 8x8 if…

• You want 8x8's edge on what customers say on trustpilot and who picks up when your phones are down

Round by round

Round 1What customers say on Trustpilot8x8 wins
Zoom Phone5/10
1.3 out of 5
TrustScore from 1,568 reviews on Trustpilot
- 1.3 out of 5, against 2.8 out of 5
Source: trustpilot.com ↗
8x88/10
2.8 out of 5
TrustScore from 625 reviews on Trustpilot
Source: trustpilot.com ↗
8x8 wins this round on independent review-site data, not on its own claims.
Round 2What it costs to startZoom Phone wins
Zoom Phone8/10
$10.50/user/mo metered, annual
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
8x85/10
From $15/user/mo (stated start)
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
- From $15/user/mo (stated start), against $10.50/user/mo metered, annual
Source: 8x8.com ↗
Zoom Phone wins this round on what the published sources say.
Round 3Who picks up when your phones are down8x8 wins
Zoom Phone5/10
Chat; phone only over $200/mo
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
- Chat; phone only over $200/mo, against 24/7 follow-the-sun support
Source: zoom.us ↗
8x88/10
24/7 follow-the-sun support
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
8x8 wins this round on what the published sources say.
Round 4Texting and video on the entry planTie
Zoom Phone7/10
SMS + video meetings (100 people)
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
8x87/10
SMS + video meetings
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Nothing to separate them here.
Round 5Recording calls on the entry planTie
Zoom Phone7/10
Call recording included
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
8x87/10
Call recording included
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Nothing to separate them here.
Round 6How reliable they promise to beTie
Zoom Phone7/10
99.999% SLA
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.com ↗
8x87/10
99.999% uptime SLA
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Nothing to separate them here.

Zoom Phone

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8x8

Check price

Side by side

Best for texting and video on the entry planZoom Phone

Check price

Top rated8x8

Check price

Overall score

6.9

7.3

Best

Price

See price

What customers say on Trustpilot

5.0

6.6

Texting and video on the entry plan

7.5

7.4

Who picks up when your phones are down

5.8

7.5

What it costs to start

8.0

6.9

Recording calls on the entry plan

7.5

Head-to-head findings

What customers say on Trustpilot

1.3 out of 5

2.8 out of 5

Texting and video on the entry plan

SMS + video meetings (100 people)

SMS + video meetings

Who picks up when your phones are down

Chat; phone only over $200/mo

24/7 follow-the-sun support

What it costs to start

$10.50/user/mo metered, annual

From $15/user/mo (stated start)

Recording calls on the entry plan

Call recording included

What the top plan costs

$24.50/user/mo Business Plus, annual

—

A phone menu for callers

—

Multi-level auto attendant

How long you can try it free

—

30-day free trial

Record

Head-to-head record

6–2–1

8–0–1

Head-to-heads won

75 %

100 %

Rounds won

46 %

48 %

Pros

Cons

1.3 out of 5, against 1.7 out of 5
Chat; phone only over $200/mo, against 24/7 chat and phone support
1.3 out of 5, against 4.6 out of 5
Chat; phone only over $200/mo, against 24/7 support on all plans

2.8 out of 5, against 4.6 out of 5
From $15/user/mo (stated start), against $10.50/user/mo metered, annual
2.8 out of 5, against 4.1 out of 5
2.8 out of 5, against 3.7 out of 5

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