8x8 vs Ooma Office
8x8 comes out ahead of Ooma Office on 3 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
8x8 takes it, 3–1 on rounds.
On the published figures and the independent review sites, 8x8 takes 3 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose 8x8 if…
- • You want 8x8's edge on what it costs to start and texting and video on the entry plan
Choose Ooma Office if…
- • You want Ooma Office's edge on what customers say on trustpilot
Round by round
- Round 1What customers say on TrustpilotOoma Office wins8x85/10
2.8 out of 5
TrustScore from 625 reviews on Trustpilot
- 2.8 out of 5, against 3.7 out of 5
Source: trustpilot.com ↗
Ooma Office wins this round on independent review-site data, not on its own claims.
- Round 2What it costs to start8x8 wins8x88/10
From $15/user/mo (stated start)
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Ooma Office5/10$19.95/user/mo, no contract
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
- $19.95/user/mo, no contract, against From $15/user/mo (stated start)
Source: ooma.com ↗
8x8 wins this round on what the published sources say.
- Round 3Texting and video on the entry plan8x8 wins8x88/10
SMS + video meetings
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Ooma Office5/10No texting or video on Essentials
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
- No texting or video on Essentials, against SMS + video meetings
Source: ooma.com ↗
8x8 wins this round on what the published sources say.
- Round 4Recording calls on the entry plan8x8 wins8x88/10
Call recording included
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Ooma Office5/10Call recording from Pro
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
- Call recording from Pro, against Call recording included
Source: ooma.com ↗
8x8 wins this round on what the published sources say.
- Round 5Who picks up when your phones are downTie8x87/10
24/7 follow-the-sun support
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Ooma Office7/1024/7 business phone support
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
Source: ooma.com ↗
Nothing to separate them here.
- Round 6A phone menu for callersTie8x87/10
Multi-level auto attendant
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Ooma Office7/10Virtual receptionist included
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
Source: ooma.com ↗
Nothing to separate them here.
Side by side
- TrustScore from 2,560 reviews on Trustpilot
- 2.8 out of 5, against 4.6 out of 5
- From $15/user/mo (stated start), against $10.50/user/mo metered, annual
- 2.8 out of 5, against 4.1 out of 5
- 2.8 out of 5, against 3.7 out of 5
- $29.95/user/mo Pro Plus, against $25 Advanced, annual; top tier quote
- No texting or video on Essentials, against 25 SMS/user + 300-person meetings
- Call recording from Pro, against On-demand call recording
- 3.7 out of 5, against 4.6 out of 5