Nextiva vs GoTo Connect
Nextiva and GoTo Connect are level on what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
It's a dead heat.
Neither pulls ahead on the published figures and review sites, so the decision is in the details this comparison cannot see. Check the current figures on both pages.
Choose Nextiva if…
- • You want Nextiva's edge on what customers say on trustpilot
Choose GoTo Connect if…
- • You want GoTo Connect's edge on recording calls on the entry plan
Round by round
- Round 1What customers say on TrustpilotNextiva winsGoTo Connect5/10
2 out of 5
TrustScore from 212 reviews on Trustpilot
- 2 out of 5, against 4.6 out of 5
Source: trustpilot.com ↗
Nextiva wins this round on independent review-site data, not on its own claims.
- Round 2Texting and video on the entry planTieGoTo Connect7/10
SMS and video included
SMS/MMS and video meetings for up to 250 are listed as included across plans
Source: goto.com ↗
Nothing to separate them here.
- Round 3Who picks up when your phones are downTie
Nothing to separate them here.
- Round 4Recording calls on the entry planGoTo Connect winsNextiva5/10
Call recording is an add-on
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
- Call recording is an add-on, against Call recording included
Source: nextiva.com ↗
GoTo Connect8/10Call recording included
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
GoTo Connect wins this round on what the published sources say.
- Round 5A phone menu for callersTieNextiva7/10
Auto-attendant included
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
Source: nextiva.com ↗
GoTo Connect7/10Unlimited auto attendants
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
Nothing to separate them here.
- Round 6How reliable they promise to beTieNextiva7/10
99.999% uptime
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
Source: nextiva.com ↗
GoTo Connect7/1099.999% reliability
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
Nothing to separate them here.
Side by side
- $75/user/mo Scale, annual, against $25 Advanced, annual; top tier quote
- Call recording is an add-on, against On-demand call recording
- $15/user/mo, annual ($23 monthly), against $10.50/user/mo metered, annual
- $75/user/mo Scale, annual, against $24.50/user/mo Business Plus, annual
- 2 out of 5, against 4.6 out of 5
- 4.4 out of 5, against 4.6 out of 5
- 212 reviews, against 1,568 reviews
- 2 out of 5, against 2.8 out of 5