Zoom Phone vs GoTo Connect
GoTo Connect comes out ahead of Zoom Phone on 3 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
GoTo Connect takes it, 3–2 on rounds.
On the published figures and the independent review sites, GoTo Connect takes 3 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose Zoom Phone if…
- • You want Zoom Phone's edge on how easy it is to use and how many trustpilot reviews
Choose GoTo Connect if…
- • You want GoTo Connect's edge on what customers say on trustpilot and how reviewers rate its support
Round by round
- Round 1What customers say on TrustpilotGoTo Connect winsZoom Phone5/10
1.3 out of 5
TrustScore from 1,568 reviews on Trustpilot
- 1.3 out of 5, against 2 out of 5
Source: trustpilot.com ↗
GoTo Connect wins this round on independent review-site data, not on its own claims.
- Round 2How easy it is to useZoom Phone winsGoTo Connect5/10
4.4 out of 5
ease-of-use rating from Capterra reviewers
- 4.4 out of 5, against 4.6 out of 5
Source: capterra.com ↗
Zoom Phone wins this round on independent review-site data, not on its own claims.
- Round 3How reviewers rate its supportGoTo Connect winsZoom Phone5/10
4.2 out of 5
customer-service rating from Capterra reviewers
- 4.2 out of 5, against 4.5 out of 5
Source: capterra.com ↗
GoTo Connect wins this round on independent review-site data, not on its own claims.
- Round 4What reviewers sayTie
Nothing to separate them here.
- Round 5How many people have reviewed itGoTo Connect winsZoom Phone5/10
246 reviews
reviews on Capterra, rated 4.5 out of 5
- 246 reviews, against 671 reviews
Source: capterra.com ↗
GoTo Connect wins this round on independent review-site data, not on its own claims.
- Round 6How many Trustpilot reviewsZoom Phone winsGoTo Connect5/10
212 reviews
reviews on Trustpilot, rated 2 out of 5
- 212 reviews, against 1,568 reviews
Source: trustpilot.com ↗
Zoom Phone wins this round on independent review-site data, not on its own claims.
Side by side
- 1.3 out of 5, against 1.7 out of 5
- Chat; phone only over $200/mo, against 24/7 chat and phone support
- 1.3 out of 5, against 4.6 out of 5
- Chat; phone only over $200/mo, against 24/7 support on all plans
- 2 out of 5, against 4.6 out of 5
- 4.4 out of 5, against 4.6 out of 5
- 212 reviews, against 1,568 reviews
- 2 out of 5, against 2.8 out of 5