8x8 vs Grasshopper
8x8 comes out ahead of Grasshopper on 4 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
8x8 takes it, 4–1 on rounds.
On the published figures and the independent review sites, 8x8 takes 4 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose 8x8 if…
- • You want 8x8's edge on texting and video on the entry plan and how long you can try it free
Choose Grasshopper if…
- • You want Grasshopper's edge on what it costs to start
Round by round
- Round 1What customers say on TrustpilotTie
Nothing to separate them here.
- Round 2What it costs to startGrasshopper wins8x85/10
From $15/user/mo (stated start)
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
- From $15/user/mo (stated start), against $14/mo (1 user), annual
Source: 8x8.com ↗
Grasshopper8/10$14/mo (1 user), annual
True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)
Source: grasshopper.com ↗
Grasshopper wins this round on what the published sources say.
- Round 3Texting and video on the entry plan8x8 wins8x88/10
SMS + video meetings
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Grasshopper5/10Texting yes, no video meetings
True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)
- Texting yes, no video meetings, against SMS + video meetings
Source: grasshopper.com ↗
8x8 wins this round on what the published sources say.
- Round 4How long you can try it free8x8 wins8x88/10
30-day free trial
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Grasshopper5/107-day free trial
True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)
- 7-day free trial, against 30-day free trial
Source: grasshopper.com ↗
8x8 wins this round on what the published sources say.
- Round 5Recording calls on the entry plan8x8 wins8x88/10
Call recording included
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Grasshopper5/10Not on True Solo
True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)
- Not on True Solo, against Call recording included
Source: grasshopper.com ↗
8x8 wins this round on what the published sources say.
- Round 6A phone menu for callers8x8 wins8x88/10
Multi-level auto attendant
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Grasshopper5/10No IVR on True Solo
True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)
- No IVR on True Solo, against Multi-level auto attendant
Source: grasshopper.com ↗
8x8 wins this round on what the published sources say.
Side by side
- 2.8 out of 5, against 4.6 out of 5
- From $15/user/mo (stated start), against $10.50/user/mo metered, annual
- 2.8 out of 5, against 4.1 out of 5
- 2.8 out of 5, against 3.7 out of 5
- $55/mo flat, any users, annual, against $25 Advanced, annual; top tier quote
- Texting yes, no video meetings, against 25 SMS/user + 300-person meetings
- 7-day free trial, against 14-day free trial
- Not on True Solo, against On-demand call recording