The verdict
8x8 takes it, 5–0 on rounds.
On the published figures and the independent review sites, 8x8 takes 5 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose 8x8 if…
- • You want 8x8's edge on what customers say on trustpilot and what it costs to start
Choose Vonage if…
- • You have a reason to pick Vonage that is not on this list
Round by round
- Round 1What customers say on Trustpilot8x8 winsVonage5/10
2.1 out of 5
TrustScore from 1,554 reviews on Trustpilot
- 2.1 out of 5, against 2.8 out of 5
Source: trustpilot.com ↗
8x8 wins this round on independent review-site data, not on its own claims.
- Round 2What it costs to start8x8 wins8x88/10
From $15/user/mo (stated start)
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Vonage5/10$19.99/line/mo ($13.99 promo yr 1)
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- $19.99/line/mo ($13.99 promo yr 1), against From $15/user/mo (stated start)
Source: vonage.com ↗
8x8 wins this round on what the published sources say.
- Round 3Texting and video on the entry plan8x8 wins8x88/10
SMS + video meetings
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Vonage5/10Business texting included
Mobile (entry) plan; video meetings start on Premium
- Texting yes; video from Premium, against SMS + video meetings
Source: vonage.com ↗
8x8 wins this round on what the published sources say.
- Round 4Who picks up when your phones are down8x8 wins8x88/10
24/7 follow-the-sun support
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Vonage5/10Phone M-F 8am-12am, wknd 9-9 ET
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- Phone M-F 8am-12am, wknd 9-9 ET, against 24/7 follow-the-sun support
Source: businesssupport.vonage.com ↗
8x8 wins this round on what the published sources say.
- Round 5Recording calls on the entry plan8x8 wins8x88/10
Call recording included
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Vonage5/10Call recording only on Advanced
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- Call recording only on Advanced, against Call recording included
Source: vonage.com ↗
8x8 wins this round on what the published sources say.
- Round 6A phone menu for callersTie8x87/10
Multi-level auto attendant
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Vonage7/10Virtual receptionist included
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
Source: vonage.com ↗
Nothing to separate them here.
Side by side
- Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- 2.8 out of 5, against 4.6 out of 5
- From $15/user/mo (stated start), against $10.50/user/mo metered, annual
- 2.8 out of 5, against 4.1 out of 5
- 2.8 out of 5, against 3.7 out of 5
- $39.99/line/mo ($27.99 promo yr 1), against $25 Advanced, annual; top tier quote
- Texting yes; video from Premium, against 25 SMS/user + 300-person meetings
- Phone M-F 8am-12am, wknd 9-9 ET, against 24/7 chat and phone support
- Call recording only on Advanced, against On-demand call recording