The verdict
8x8 takes it, 4–1 on rounds.
On the published figures and the independent review sites, 8x8 takes 4 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose 8x8 if…
- • You want 8x8's edge on texting and video on the entry plan and who picks up when your phones are down
Choose Quo if…
- • You want Quo's edge on what customers say on trustpilot
Round by round
- Round 1What customers say on TrustpilotQuo wins8x85/10
2.8 out of 5
TrustScore from 625 reviews on Trustpilot
- 2.8 out of 5, against 4.1 out of 5
Source: trustpilot.com ↗
Quo wins this round on independent review-site data, not on its own claims.
- Round 2Texting and video on the entry plan8x8 wins8x88/10
SMS + video meetings
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Quo5/10Texting yes, no video meetings
Starter (entry) / Scale (top). Click 'Yearly' for $15/$35 (billed annually); 'Monthly' shows $19/$47
- Texting yes, no video meetings, against SMS + video meetings
Source: quo.com ↗
8x8 wins this round on what the published sources say.
- Round 3Who picks up when your phones are down8x8 wins8x88/10
24/7 follow-the-sun support
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Quo5/10Email ticket support only
Starter (entry) / Scale (top). Click 'Yearly' for $15/$35 (billed annually); 'Monthly' shows $19/$47
- Email ticket support only, against 24/7 follow-the-sun support
Source: quo.com ↗
8x8 wins this round on what the published sources say.
- Round 4How long you can try it free8x8 wins8x88/10
30-day free trial
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Quo5/107-day free trial
Starter (entry) / Scale (top). Click 'Yearly' for $15/$35 (billed annually); 'Monthly' shows $19/$47
- 7-day free trial, against 30-day free trial
Source: quo.com ↗
8x8 wins this round on what the published sources say.
- Round 5A phone menu for callers8x8 wins8x88/10
Multi-level auto attendant
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Quo5/10Phone menus from Business plan
Starter (entry) / Scale (top). Click 'Yearly' for $15/$35 (billed annually); 'Monthly' shows $19/$47
- Phone menus from Business plan, against Multi-level auto attendant
Source: quo.com ↗
8x8 wins this round on what the published sources say.
- Round 6What it costs to startTie8x87/10
From $15/user/mo (stated start)
starting price stated on 8x8's own page; plans quoted on request (8x8 Express-era landing pages: business-phone-service and business-voip-2; pricing page itself is 'Request a Quote')
Source: 8x8.com ↗
Quo7/10$15/user/mo, annual ($19 monthly)
Starter (entry) / Scale (top). Click 'Yearly' for $15/$35 (billed annually); 'Monthly' shows $19/$47
Source: quo.com ↗
Nothing to separate them here.
Side by side
- 2.8 out of 5, against 4.6 out of 5
- From $15/user/mo (stated start), against $10.50/user/mo metered, annual
- 2.8 out of 5, against 4.1 out of 5
- 2.8 out of 5, against 3.7 out of 5
- $35/user/mo Scale, annual, against $25 Advanced, annual; top tier quote
- Texting yes, no video meetings, against 25 SMS/user + 300-person meetings
- Email ticket support only, against 24/7 chat and phone support
- 7-day free trial, against 14-day free trial