Dialpad vs Ooma Office
Dialpad comes out ahead of Ooma Office on 5 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
Dialpad takes it, 5–1 on rounds.
On the published figures and the independent review sites, Dialpad takes 5 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose Dialpad if…
- • You want Dialpad's edge on what customers say on trustpilot and what it costs to start
Choose Ooma Office if…
- • You want Ooma Office's edge on who picks up when your phones are down
Round by round
- Round 1What customers say on TrustpilotDialpad wins
Dialpad wins this round on independent review-site data, not on its own claims.
- Round 2What it costs to startDialpad winsDialpad8/10
$15/user/mo, annual ($27 monthly)
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Ooma Office5/10$19.95/user/mo, no contract
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
- $19.95/user/mo, no contract, against $15/user/mo, annual ($27 monthly)
Source: ooma.com ↗
Dialpad wins this round on what the published sources say.
- Round 3What the top plan costsDialpad winsDialpad8/10
$25/user/mo Pro, annual
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Ooma Office5/10$29.95/user/mo Pro Plus
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
- $29.95/user/mo Pro Plus, against $25/user/mo Pro, annual
Source: ooma.com ↗
Dialpad wins this round on what the published sources say.
- Round 4Texting and video on the entry planDialpad winsDialpad8/10
Built-in messaging + video meetings
Standard, $15/user/month billed annually (Connect tab)
- Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Ooma Office5/10No texting or video on Essentials
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
- No texting or video on Essentials, against SMS + video meetings (150 people)
Source: ooma.com ↗
Dialpad wins this round on what the published sources say.
- Round 5Who picks up when your phones are downOoma Office winsDialpad5/10
24/5 chat and web support
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
- 24/5 chat and web support, against 24/7 business phone support
Source: dialpad.com ↗
Ooma Office8/1024/7 business phone support
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
Source: ooma.com ↗
Ooma Office wins this round on what the published sources say.
- Round 6Recording calls on the entry planDialpad winsDialpad8/10
Call recording included
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Ooma Office5/10Call recording from Pro
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
- Call recording from Pro, against Call recording included
Source: ooma.com ↗
Dialpad wins this round on what the published sources say.
Side by side
- Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
- TrustScore from 3,198 reviews on Trustpilot
- TrustScore from 2,560 reviews on Trustpilot
- 24/5 chat and web support, against 24/7 chat and phone support
- 4.1 out of 5, against 4.6 out of 5
- 24/5 chat and web support, against 24/7 support on all plans
- $15/user/mo, annual ($27 monthly), against $10.50/user/mo metered, annual
- $29.95/user/mo Pro Plus, against $25 Advanced, annual; top tier quote
- No texting or video on Essentials, against 25 SMS/user + 300-person meetings
- Call recording from Pro, against On-demand call recording
- 3.7 out of 5, against 4.6 out of 5