RingCentral vs GoTo Connect

Round by round

1. Round 1What customers say on TrustpilotGoTo Connect wins
   RingCentral5/10

   1.7 out of 5

   TrustScore from 2,001 reviews on Trustpilot

   • 1.7 out of 5, against 2 out of 5

   Source: trustpilot.com ↗

   GoTo Connect8/10

   2 out of 5

   TrustScore from 212 reviews on Trustpilot

   Source: trustpilot.com ↗

   GoTo Connect wins this round on independent review-site data, not on its own claims.

2. Round 2Texting and video on the entry planTie
   RingCentral7/10

   25 SMS/user + 300-person meetings

   RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'

   Source: ringcentral.com ↗

   GoTo Connect7/10

   SMS + video meetings (250 people)

   Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds

   Source: goto.com ↗

   Nothing to separate them here.

3. Round 3Who picks up when your phones are downTie
   RingCentral7/10

   24/7 chat and phone support

   RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'

   Source: ringcentral.com ↗

   GoTo Connect7/10

   24/7 support

   Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds

   Source: goto.com ↗

   Nothing to separate them here.

4. Round 4How long you can try it freeTie
   RingCentral7/10

   14-day free trial

   RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'

   Source: ringcentral.com ↗

   GoTo Connect7/10

   14-day free trial

   Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds

   Source: goto.com ↗

   Nothing to separate them here.

5. Round 5Recording calls on the entry planTie
   RingCentral7/10

   On-demand call recording

   RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'

   Source: ringcentral.com ↗

   GoTo Connect7/10

   Call recording included

   Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds

   Source: goto.com ↗

   Nothing to separate them here.

6. Round 6A phone menu for callersTie
   RingCentral7/10

   Multi-level auto attendant + IVR

   RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'

   Source: ringcentral.com ↗

   GoTo Connect7/10

   Unlimited auto attendants

   Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds

   Source: goto.com ↗

   Nothing to separate them here.

Side by side

RingCentral

Check price

GoTo Connect

Check price

Overall score

6.8

6.9

Best

Price

See price

See price

What customers say on Trustpilot

5.3

6.3

Texting and video on the entry plan

7.4

7.2

Who picks up when your phones are down

7.5

7.4

What it costs to start

5.0

—

Recording calls on the entry plan

7.6

7.4

Head-to-head findings

What customers say on Trustpilot

1.7 out of 5

2 out of 5

Texting and video on the entry plan

25 SMS/user + 300-person meetings

SMS + video meetings (250 people)

Who picks up when your phones are down

24/7 chat and phone support

24/7 support

What it costs to start

$20/user/mo, annual ($30 monthly)

—

Recording calls on the entry plan

On-demand call recording

Call recording included

What the top plan costs

$25 Advanced, annual; top tier quote

—

A phone menu for callers

Multi-level auto attendant + IVR

Unlimited auto attendants

How long you can try it free

14-day free trial

14-day free trial

Record

Head-to-head record

4–3–2

3–1–2

Head-to-heads won

57 %

75 %

Rounds won

39 %

25 %

Pros

Cons

• 1.7 out of 5, against 4.6 out of 5
• $20/user/mo, annual ($30 monthly), against $15/user/mo, annual ($23 monthly)
• $20/user/mo, annual ($30 monthly), against $10.50/user/mo metered, annual
• $25 Advanced, annual; top tier quote, against $24.50/user/mo Business Plus, annual

• 2 out of 5, against 4.6 out of 5
• 4.4 out of 5, against 4.6 out of 5
• 212 reviews, against 1,568 reviews
• 2 out of 5, against 2.8 out of 5

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