Dialpad vs Grasshopper

Round by round

1. Round 1What customers say on TrustpilotDialpad wins
   Dialpad8/10

   4.0

   TrustScore on Trustpilot

   • TrustScore from 3,198 reviews on Trustpilot

   Source: trustpilot.com ↗

   Grasshopper5/10

   2.9 out of 5

   TrustScore from 349 reviews on Trustpilot

   • 2.9 out of 5, against 4.1 out of 5

   Source: trustpilot.com ↗

   Dialpad wins this round on independent review-site data, not on its own claims.

2. Round 2What it costs to startGrasshopper wins
   Dialpad5/10

   $15/user/mo, annual ($27 monthly)

   Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column

   • $15/user/mo, annual ($27 monthly), against $14/mo (1 user), annual

   Source: dialpad.com ↗

   Grasshopper8/10

   $14/mo (1 user), annual

   True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)

   Source: grasshopper.com ↗

   Grasshopper wins this round on what the published sources say.

3. Round 3What the top plan costsDialpad wins
   Dialpad8/10

   $25/user/mo Pro, annual

   Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column

   Source: dialpad.com ↗

   Grasshopper5/10

   $55/mo flat, any users, annual

   True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)

   • $55/mo flat, any users, annual, against $25/user/mo Pro, annual

   Source: grasshopper.com ↗

   Dialpad wins this round on what the published sources say.

4. Round 4Texting and video on the entry planDialpad wins
   Dialpad8/10

   Built-in messaging + video meetings

   Standard, $15/user/month billed annually (Connect tab)

   • Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column

   Source: dialpad.com ↗

   Grasshopper5/10

   Texting yes, no video meetings

   True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)

   • Texting yes, no video meetings, against SMS + video meetings (150 people)

   Source: grasshopper.com ↗

   Dialpad wins this round on what the published sources say.

5. Round 5Who picks up when your phones are downGrasshopper wins
   Dialpad5/10

   24/5 chat and web support

   Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column

   • 24/5 chat and web support, against 24/7 support

   Source: dialpad.com ↗

   Grasshopper8/10

   24/7 support

   True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)

   Source: grasshopper.com ↗

   Grasshopper wins this round on what the published sources say.

6. Round 6How long you can try it freeDialpad wins
   Dialpad8/10

   14-day free trial

   Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column

   Source: dialpad.com ↗

   Grasshopper5/10

   7-day free trial

   True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)

   • 7-day free trial, against 14-day free trial

   Source: grasshopper.com ↗

   Dialpad wins this round on what the published sources say.

7. Round 7Recording calls on the entry planDialpad wins
   Dialpad8/10

   Call recording included

   Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column

   Source: dialpad.com ↗

   Grasshopper5/10

   Not on True Solo

   True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)

   • Not on True Solo, against Call recording included

   Source: grasshopper.com ↗

   Dialpad wins this round on what the published sources say.

8. Round 8A phone menu for callersDialpad wins
   Dialpad8/10

   Multi-level auto attendant

   Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column

   Source: dialpad.com ↗

   Grasshopper5/10

   No IVR on True Solo

   True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)

   • No IVR on True Solo, against Multi-level auto attendant

   Source: grasshopper.com ↗

   Dialpad wins this round on what the published sources say.

Side by side

Dialpad

Check price

Best for who picks up when your phones are downGrasshopper

Check price

Overall score

7.1

Best

6.1

Price

See price

See price

What customers say on Trustpilot

7.6

6.8

Texting and video on the entry plan

7.4

5.3

Who picks up when your phones are down

5.5

7.8

What it costs to start

6.9

7.5

Recording calls on the entry plan

7.6

5.0

Head-to-head findings

What customers say on Trustpilot

4.1 out of 5

2.9 out of 5

Texting and video on the entry plan

Built-in messaging + video meetings

Texting yes, no video meetings

Who picks up when your phones are down

24/5 chat and web support

24/7 support

What it costs to start

$15/user/mo, annual ($27 monthly)

$14/mo (1 user), annual

Recording calls on the entry plan

Call recording included

Not on True Solo

What the top plan costs

$25/user/mo Pro, annual

$55/mo flat, any users, annual

A phone menu for callers

Multi-level auto attendant

No IVR on True Solo

How long you can try it free

14-day free trial

7-day free trial

Record

Head-to-head record

5–2–2

1–5

Head-to-heads won

71 %

17 %

Rounds won

48 %

31 %

Pros

• Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
• TrustScore from 3,198 reviews on Trustpilot

Cons

• 24/5 chat and web support, against 24/7 chat and phone support
• 4.1 out of 5, against 4.6 out of 5
• 24/5 chat and web support, against 24/7 support on all plans
• $15/user/mo, annual ($27 monthly), against $10.50/user/mo metered, annual

• $55/mo flat, any users, annual, against $25 Advanced, annual; top tier quote
• Texting yes, no video meetings, against 25 SMS/user + 300-person meetings
• 7-day free trial, against 14-day free trial
• Not on True Solo, against On-demand call recording

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