Zoom Phone vs Ooma Office
Zoom Phone comes out ahead of Ooma Office on 4 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
Zoom Phone takes it, 4–2 on rounds.
On the published figures and the independent review sites, Zoom Phone takes 4 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose Zoom Phone if…
- • You want Zoom Phone's edge on what it costs to start and what the top plan costs
Choose Ooma Office if…
- • You want Ooma Office's edge on what customers say on trustpilot and who picks up when your phones are down
Round by round
- Round 1What customers say on TrustpilotOoma Office winsZoom Phone5/10
1.3 out of 5
TrustScore from 1,568 reviews on Trustpilot
- 1.3 out of 5, against 3.7 out of 5
Source: trustpilot.com ↗
Ooma Office wins this round on independent review-site data, not on its own claims.
- Round 2What it costs to startZoom Phone winsZoom Phone8/10
$10.50/user/mo metered, annual
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Ooma Office5/10$19.95/user/mo, no contract
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
- $19.95/user/mo, no contract, against $10.50/user/mo metered, annual
Source: ooma.com ↗
Zoom Phone wins this round on what the published sources say.
- Round 3What the top plan costsZoom Phone winsZoom Phone8/10
$24.50/user/mo Business Plus, annual
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Ooma Office5/10$29.95/user/mo Pro Plus
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
- $29.95/user/mo Pro Plus, against $24.50/user/mo Business Plus, annual
Source: ooma.com ↗
Zoom Phone wins this round on what the published sources say.
- Round 4Texting and video on the entry planZoom Phone winsZoom Phone8/10
SMS + video meetings (100 people)
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Ooma Office5/10No texting or video on Essentials
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
- No texting or video on Essentials, against SMS + video meetings (100 people)
Source: ooma.com ↗
Zoom Phone wins this round on what the published sources say.
- Round 5Who picks up when your phones are downOoma Office winsZoom Phone5/10
Chat; phone only over $200/mo
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
- Chat; phone only over $200/mo, against 24/7 business phone support
Source: zoom.us ↗
Ooma Office8/1024/7 business phone support
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
Source: ooma.com ↗
Ooma Office wins this round on what the published sources say.
- Round 6Recording calls on the entry planZoom Phone winsZoom Phone8/10
Call recording included
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Ooma Office5/10Call recording from Pro
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
- Call recording from Pro, against Call recording included
Source: ooma.com ↗
Zoom Phone wins this round on what the published sources say.
Side by side
- TrustScore from 2,560 reviews on Trustpilot
- 1.3 out of 5, against 1.7 out of 5
- Chat; phone only over $200/mo, against 24/7 chat and phone support
- 1.3 out of 5, against 4.6 out of 5
- Chat; phone only over $200/mo, against 24/7 support on all plans
- $29.95/user/mo Pro Plus, against $25 Advanced, annual; top tier quote
- No texting or video on Essentials, against 25 SMS/user + 300-person meetings
- Call recording from Pro, against On-demand call recording
- 3.7 out of 5, against 4.6 out of 5