The verdict
Dialpad takes it, 5–0 on rounds.
On the published figures and the independent review sites, Dialpad takes 5 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose Dialpad if…
- • You want Dialpad's edge on what customers say on trustpilot and what it costs to start
Choose Vonage if…
- • You have a reason to pick Vonage that is not on this list
Round by round
- Round 1What customers say on TrustpilotDialpad winsVonage5/10
2.1 out of 5
TrustScore from 1,554 reviews on Trustpilot
- 2.1 out of 5, against 4.1 out of 5
Source: trustpilot.com ↗
Dialpad wins this round on independent review-site data, not on its own claims.
- Round 2What it costs to startDialpad winsDialpad8/10
$15/user/mo, annual ($27 monthly)
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Vonage5/10$19.99/line/mo ($13.99 promo yr 1)
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- $19.99/line/mo ($13.99 promo yr 1), against $15/user/mo, annual ($27 monthly)
Source: vonage.com ↗
Dialpad wins this round on what the published sources say.
- Round 3What the top plan costsDialpad winsDialpad8/10
$25/user/mo Pro, annual
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Vonage5/10$39.99/line/mo ($27.99 promo yr 1)
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- $39.99/line/mo ($27.99 promo yr 1), against $25/user/mo Pro, annual
Source: vonage.com ↗
Dialpad wins this round on what the published sources say.
- Round 4Texting and video on the entry planDialpad winsDialpad8/10
Built-in messaging + video meetings
Standard, $15/user/month billed annually (Connect tab)
- Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Vonage5/10Business texting included
Mobile (entry) plan; video meetings start on Premium
- Texting yes; video from Premium, against SMS + video meetings (150 people)
Source: vonage.com ↗
Dialpad wins this round on what the published sources say.
- Round 5Recording calls on the entry planDialpad winsDialpad8/10
Call recording included
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Vonage5/10Call recording only on Advanced
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- Call recording only on Advanced, against Call recording included
Source: vonage.com ↗
Dialpad wins this round on what the published sources say.
- Round 6Who picks up when your phones are downTieDialpad7/10
24/5 chat and web support
Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
Source: dialpad.com ↗
Vonage7/10Phone M-F 8am-12am, wknd 9-9 ET
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
Source: businesssupport.vonage.com ↗
Nothing to separate them here.
Side by side
- Dialpad Connect Standard (entry) / Pro (top published; Enterprise = contact sales). Click the 'Connect' tab; prices with 'ANNUAL' selected ($15/$25), 'MONTHLY' shows $27/$35. Feature rows: click 'See all features' (Compare plan features), Standard column
- TrustScore from 3,198 reviews on Trustpilot
- Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- 24/5 chat and web support, against 24/7 chat and phone support
- 4.1 out of 5, against 4.6 out of 5
- 24/5 chat and web support, against 24/7 support on all plans
- $15/user/mo, annual ($27 monthly), against $10.50/user/mo metered, annual
- $39.99/line/mo ($27.99 promo yr 1), against $25 Advanced, annual; top tier quote
- Texting yes; video from Premium, against 25 SMS/user + 300-person meetings
- Phone M-F 8am-12am, wknd 9-9 ET, against 24/7 chat and phone support
- Call recording only on Advanced, against On-demand call recording