Nextiva vs Zoom Phone
Zoom Phone comes out ahead of Nextiva on 3 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
Zoom Phone takes it, 3–2 on rounds.
On the published figures and the independent review sites, Zoom Phone takes 3 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose Nextiva if…
- • You want Nextiva's edge on what customers say on trustpilot and who picks up when your phones are down
Choose Zoom Phone if…
- • You want Zoom Phone's edge on what it costs to start and what the top plan costs
Round by round
- Round 1What customers say on TrustpilotNextiva winsZoom Phone5/10
1.3 out of 5
TrustScore from 1,568 reviews on Trustpilot
- 1.3 out of 5, against 4.6 out of 5
Source: trustpilot.com ↗
Nextiva wins this round on independent review-site data, not on its own claims.
- Round 2What it costs to startZoom Phone winsNextiva5/10
$15/user/mo, annual ($23 monthly)
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
- $15/user/mo, annual ($23 monthly), against $10.50/user/mo metered, annual
Source: nextiva.com ↗
Zoom Phone8/10$10.50/user/mo metered, annual
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Zoom Phone wins this round on what the published sources say.
- Round 3What the top plan costsZoom Phone winsNextiva5/10
$75/user/mo Scale, annual
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
- $75/user/mo Scale, annual, against $24.50/user/mo Business Plus, annual
Source: nextiva.com ↗
Zoom Phone8/10$24.50/user/mo Business Plus, annual
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Zoom Phone wins this round on what the published sources say.
- Round 4Who picks up when your phones are downNextiva winsNextiva8/10
24/7 support on all plans
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
Source: nextiva.com ↗
Zoom Phone5/10Chat; phone only over $200/mo
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
- Chat; phone only over $200/mo, against 24/7 support on all plans
Source: zoom.us ↗
Nextiva wins this round on what the published sources say.
- Round 5Recording calls on the entry planZoom Phone winsNextiva5/10
Call recording is an add-on
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
- Call recording is an add-on, against Call recording included
Source: nextiva.com ↗
Zoom Phone8/10Call recording included
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Zoom Phone wins this round on what the published sources say.
- Round 6Texting and video on the entry planTieNextiva7/10
SMS + video meetings
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
Source: nextiva.com ↗
Zoom Phone7/10SMS + video meetings (100 people)
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Nothing to separate them here.
Side by side
- $75/user/mo Scale, annual, against $25 Advanced, annual; top tier quote
- Call recording is an add-on, against On-demand call recording
- $15/user/mo, annual ($23 monthly), against $10.50/user/mo metered, annual
- $75/user/mo Scale, annual, against $24.50/user/mo Business Plus, annual
- 1.3 out of 5, against 1.7 out of 5
- Chat; phone only over $200/mo, against 24/7 chat and phone support
- 1.3 out of 5, against 4.6 out of 5
- Chat; phone only over $200/mo, against 24/7 support on all plans