RingCentral vs Nextiva
RingCentral and Nextiva are level on what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
It's a dead heat.
Neither pulls ahead on the published figures and review sites, so the decision is in the details this comparison cannot see. Check the current figures on both pages.
Choose RingCentral if…
- • You want RingCentral's edge on what the top plan costs and recording calls on the entry plan
Choose Nextiva if…
- • You want Nextiva's edge on what customers say on trustpilot and what it costs to start
Round by round
- Round 1What customers say on TrustpilotNextiva winsRingCentral5/10
1.7 out of 5
TrustScore from 2,001 reviews on Trustpilot
- 1.7 out of 5, against 4.6 out of 5
Source: trustpilot.com ↗
Nextiva wins this round on independent review-site data, not on its own claims.
- Round 2What it costs to startNextiva winsRingCentral5/10
$20/user/mo, annual ($30 monthly)
RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'
- $20/user/mo, annual ($30 monthly), against $15/user/mo, annual ($23 monthly)
Source: ringcentral.com ↗
Nextiva8/10$15/user/mo, annual ($23 monthly)
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
Source: nextiva.com ↗
Nextiva wins this round on what the published sources say.
- Round 3What the top plan costsRingCentral winsRingCentral8/10
$25 Advanced, annual; top tier quote
RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'
Source: ringcentral.com ↗
Nextiva5/10$75/user/mo Scale, annual
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
- $75/user/mo Scale, annual, against $25 Advanced, annual; top tier quote
Source: nextiva.com ↗
RingCentral wins this round on what the published sources say.
- Round 4Recording calls on the entry planRingCentral winsRingCentral8/10
On-demand call recording
RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'
Source: ringcentral.com ↗
Nextiva5/10Call recording is an add-on
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
- Call recording is an add-on, against On-demand call recording
Source: nextiva.com ↗
RingCentral wins this round on what the published sources say.
- Round 5Texting and video on the entry planTieRingCentral7/10
25 SMS/user + 300-person meetings
RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'
Source: ringcentral.com ↗
Nextiva7/10SMS + video meetings
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
Source: nextiva.com ↗
Nothing to separate them here.
- Round 6Who picks up when your phones are downTieRingCentral7/10
24/7 chat and phone support
RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'
Source: ringcentral.com ↗
Nextiva7/1024/7 support on all plans
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
Source: nextiva.com ↗
Nothing to separate them here.
Side by side
- 1.7 out of 5, against 4.6 out of 5
- $20/user/mo, annual ($30 monthly), against $15/user/mo, annual ($23 monthly)
- $20/user/mo, annual ($30 monthly), against $10.50/user/mo metered, annual
- $25 Advanced, annual; top tier quote, against $24.50/user/mo Business Plus, annual
- $75/user/mo Scale, annual, against $25 Advanced, annual; top tier quote
- Call recording is an add-on, against On-demand call recording
- $15/user/mo, annual ($23 monthly), against $10.50/user/mo metered, annual
- $75/user/mo Scale, annual, against $24.50/user/mo Business Plus, annual