Nextiva vs Grasshopper

Round by round

1. Round 1What customers say on TrustpilotNextiva wins
   Nextiva8/10

   4.6 out of 5

   TrustScore from 8,689 reviews on Trustpilot

   Source: trustpilot.com ↗

   Grasshopper5/10

   2.9 out of 5

   TrustScore from 349 reviews on Trustpilot

   • 2.9 out of 5, against 4.6 out of 5

   Source: trustpilot.com ↗

   Nextiva wins this round on independent review-site data, not on its own claims.

2. Round 2What it costs to startGrasshopper wins
   Nextiva5/10

   $15/user/mo, annual ($23 monthly)

   Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

   • $15/user/mo, annual ($23 monthly), against $14/mo (1 user), annual

   Source: nextiva.com ↗

   Grasshopper8/10

   $14/mo (1 user), annual

   True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)

   Source: grasshopper.com ↗

   Grasshopper wins this round on what the published sources say.

3. Round 3What the top plan costsGrasshopper wins
   Nextiva5/10

   $75/user/mo Scale, annual

   Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

   • $75/user/mo Scale, annual, against $55/mo flat, any users, annual

   Source: nextiva.com ↗

   Grasshopper8/10

   $55/mo flat, any users, annual

   True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)

   Source: grasshopper.com ↗

   Grasshopper wins this round on what the published sources say.

4. Round 4Texting and video on the entry planNextiva wins
   Nextiva8/10

   SMS + video meetings

   Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

   Source: nextiva.com ↗

   Grasshopper5/10

   Texting yes, no video meetings

   True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)

   • Texting yes, no video meetings, against SMS + video meetings

   Source: grasshopper.com ↗

   Nextiva wins this round on what the published sources say.

5. Round 5A phone menu for callersNextiva wins
   Nextiva8/10

   Auto-attendant included

   Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

   Source: nextiva.com ↗

   Grasshopper5/10

   No IVR on True Solo

   True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)

   • No IVR on True Solo, against Auto-attendant included

   Source: grasshopper.com ↗

   Nextiva wins this round on what the published sources say.

6. Round 6Who picks up when your phones are downTie
   Nextiva7/10

   24/7 support on all plans

   Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

   Source: nextiva.com ↗

   Grasshopper7/10

   24/7 support

   True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)

   Source: grasshopper.com ↗

   Nothing to separate them here.

Side by side

Best for what customers say on trustpilotNextiva

Check price

Best for who picks up when your phones are downGrasshopper

Check price

Overall score

6.9

Best

6.1

Price

See price

See price

What customers say on Trustpilot

8.0

6.8

Texting and video on the entry plan

7.4

5.3

Who picks up when your phones are down

7.4

7.8

What it costs to start

6.9

7.5

Recording calls on the entry plan

5.5

5.0

Head-to-head findings

What customers say on Trustpilot

4.6 out of 5

2.9 out of 5

Texting and video on the entry plan

SMS + video meetings

Texting yes, no video meetings

Who picks up when your phones are down

24/7 support on all plans

24/7 support

What it costs to start

$15/user/mo, annual ($23 monthly)

$14/mo (1 user), annual

Recording calls on the entry plan

Call recording is an add-on

Not on True Solo

What the top plan costs

$75/user/mo Scale, annual

$55/mo flat, any users, annual

A phone menu for callers

Auto-attendant included

No IVR on True Solo

How long you can try it free

—

7-day free trial

Record

Head-to-head record

4–1–4

1–5

Head-to-heads won

80 %

17 %

Rounds won

41 %

31 %

Pros

Cons

• $75/user/mo Scale, annual, against $25 Advanced, annual; top tier quote
• Call recording is an add-on, against On-demand call recording
• $15/user/mo, annual ($23 monthly), against $10.50/user/mo metered, annual
• $75/user/mo Scale, annual, against $24.50/user/mo Business Plus, annual

• $55/mo flat, any users, annual, against $25 Advanced, annual; top tier quote
• Texting yes, no video meetings, against 25 SMS/user + 300-person meetings
• 7-day free trial, against 14-day free trial
• Not on True Solo, against On-demand call recording

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