Nextiva vs Ooma Office
Nextiva comes out ahead of Ooma Office on 3 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
Nextiva takes it, 3–1 on rounds.
On the published figures and the independent review sites, Nextiva takes 3 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose Nextiva if…
- • You want Nextiva's edge on what customers say on trustpilot and what it costs to start
Choose Ooma Office if…
- • You want Ooma Office's edge on what the top plan costs
Round by round
- Round 1What customers say on TrustpilotNextiva winsOoma Office5/10
3.7 out of 5
TrustScore from 2,560 reviews on Trustpilot
- 3.7 out of 5, against 4.6 out of 5
Source: trustpilot.com ↗
Nextiva wins this round on independent review-site data, not on its own claims.
- Round 2What it costs to startNextiva winsNextiva8/10
$15/user/mo, annual ($23 monthly)
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
Source: nextiva.com ↗
Ooma Office5/10$19.95/user/mo, no contract
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
- $19.95/user/mo, no contract, against $15/user/mo, annual ($23 monthly)
Source: ooma.com ↗
Nextiva wins this round on what the published sources say.
- Round 3What the top plan costsOoma Office winsNextiva5/10
$75/user/mo Scale, annual
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
- $75/user/mo Scale, annual, against $29.95/user/mo Pro Plus
Source: nextiva.com ↗
Ooma Office8/10$29.95/user/mo Pro Plus
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
Source: ooma.com ↗
Ooma Office wins this round on what the published sources say.
- Round 4Texting and video on the entry planNextiva winsNextiva8/10
SMS + video meetings
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
Source: nextiva.com ↗
Ooma Office5/10No texting or video on Essentials
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
- No texting or video on Essentials, against SMS + video meetings
Source: ooma.com ↗
Nextiva wins this round on what the published sources say.
- Round 5Who picks up when your phones are downTieNextiva7/10
24/7 support on all plans
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
Source: nextiva.com ↗
Ooma Office7/1024/7 business phone support
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
Source: ooma.com ↗
Nothing to separate them here.
- Round 6Recording calls on the entry planTieNextiva7/10
Call recording is an add-on
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
Source: nextiva.com ↗
Ooma Office7/10Call recording from Pro
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
Source: ooma.com ↗
Nothing to separate them here.
Side by side
- TrustScore from 2,560 reviews on Trustpilot
- $75/user/mo Scale, annual, against $25 Advanced, annual; top tier quote
- Call recording is an add-on, against On-demand call recording
- $15/user/mo, annual ($23 monthly), against $10.50/user/mo metered, annual
- $75/user/mo Scale, annual, against $24.50/user/mo Business Plus, annual
- $29.95/user/mo Pro Plus, against $25 Advanced, annual; top tier quote
- No texting or video on Essentials, against 25 SMS/user + 300-person meetings
- Call recording from Pro, against On-demand call recording
- 3.7 out of 5, against 4.6 out of 5