The verdict
Nextiva takes it, 4–2 on rounds.
On the published figures and the independent review sites, Nextiva takes 4 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose Nextiva if…
- • You want Nextiva's edge on texting and video on the entry plan and what customers say on trustpilot
Choose Quo if…
- • You want Quo's edge on what the top plan costs and recording calls on the entry plan
Round by round
- Round 1Texting and video on the entry planNextiva winsQuo5/10
Messaging included
Starter includes US and Canadian calling and messaging; video is not mentioned
- Messaging included, against SMS and video included
Source: quo.com ↗
Nextiva wins this round on what the company itself publishes.
- Round 2What customers say on TrustpilotNextiva winsQuo5/10
4.1 out of 5
TrustScore from 1,069 reviews on Trustpilot
- 4.1 out of 5, against 4.6 out of 5
Source: trustpilot.com ↗
Nextiva wins this round on independent review-site data, not on its own claims.
- Round 3What the top plan costsQuo winsNextiva5/10
$75/user/mo Scale, annual
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
- $75/user/mo Scale, annual, against $35/user/mo Scale, annual
Source: nextiva.com ↗
Quo8/10$35/user/mo Scale, annual
Starter (entry) / Scale (top). Click 'Yearly' for $15/$35 (billed annually); 'Monthly' shows $19/$47
Source: quo.com ↗
Quo wins this round on what the published sources say.
- Round 4Who picks up when your phones are downNextiva winsNextiva8/10
24/7 support on all plans
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
Source: nextiva.com ↗
Quo5/10Email ticket support only
Starter (entry) / Scale (top). Click 'Yearly' for $15/$35 (billed annually); 'Monthly' shows $19/$47
- Email ticket support only, against 24/7 support on all plans
Source: quo.com ↗
Nextiva wins this round on what the published sources say.
- Round 5Recording calls on the entry planQuo winsNextiva5/10
Call recording is an add-on
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
- Call recording is an add-on, against Manual call recording
Source: nextiva.com ↗
Quo8/10Manual call recording
Starter (entry) / Scale (top). Click 'Yearly' for $15/$35 (billed annually); 'Monthly' shows $19/$47
Source: quo.com ↗
Quo wins this round on what the published sources say.
- Round 6A phone menu for callersNextiva winsNextiva8/10
Auto-attendant included
Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly
Source: nextiva.com ↗
Quo5/10Phone menus from Business plan
Starter (entry) / Scale (top). Click 'Yearly' for $15/$35 (billed annually); 'Monthly' shows $19/$47
- Phone menus from Business plan, against Auto-attendant included
Source: quo.com ↗
Nextiva wins this round on what the published sources say.
Side by side
- $75/user/mo Scale, annual, against $25 Advanced, annual; top tier quote
- Call recording is an add-on, against On-demand call recording
- $15/user/mo, annual ($23 monthly), against $10.50/user/mo metered, annual
- $75/user/mo Scale, annual, against $24.50/user/mo Business Plus, annual
- $35/user/mo Scale, annual, against $25 Advanced, annual; top tier quote
- Texting yes, no video meetings, against 25 SMS/user + 300-person meetings
- Email ticket support only, against 24/7 chat and phone support
- 7-day free trial, against 14-day free trial