Nextiva vs Vonage

Round by round

1. Round 1What customers say on TrustpilotNextiva wins
   Nextiva8/10

   4.6 out of 5

   TrustScore from 8,689 reviews on Trustpilot

   Source: trustpilot.com ↗

   Vonage5/10

   2.1 out of 5

   TrustScore from 1,554 reviews on Trustpilot

   • 2.1 out of 5, against 4.6 out of 5

   Source: trustpilot.com ↗

   Nextiva wins this round on independent review-site data, not on its own claims.

2. Round 2What it costs to startNextiva wins
   Nextiva8/10

   $15/user/mo, annual ($23 monthly)

   Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

   Source: nextiva.com ↗

   Vonage5/10

   $19.99/line/mo ($13.99 promo yr 1)

   Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)

   • $19.99/line/mo ($13.99 promo yr 1), against $15/user/mo, annual ($23 monthly)

   Source: vonage.com ↗

   Nextiva wins this round on what the published sources say.

3. Round 3What the top plan costsVonage wins
   Nextiva5/10

   $75/user/mo Scale, annual

   Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

   • $75/user/mo Scale, annual, against $39.99/line/mo ($27.99 promo yr 1)

   Source: nextiva.com ↗

   Vonage8/10

   $39.99/line/mo ($27.99 promo yr 1)

   Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)

   Source: vonage.com ↗

   Vonage wins this round on what the published sources say.

4. Round 4Texting and video on the entry planNextiva wins
   Nextiva8/10

   SMS + video meetings

   Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

   Source: nextiva.com ↗

   Vonage5/10

   Business texting included

   Mobile (entry) plan; video meetings start on Premium

   • Texting yes; video from Premium, against SMS + video meetings

   Source: vonage.com ↗

   Nextiva wins this round on what the published sources say.

5. Round 5Who picks up when your phones are downNextiva wins
   Nextiva8/10

   24/7 support on all plans

   Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

   Source: nextiva.com ↗

   Vonage5/10

   Phone M-F 8am-12am, wknd 9-9 ET

   Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)

   • Phone M-F 8am-12am, wknd 9-9 ET, against 24/7 support on all plans

   Source: businesssupport.vonage.com ↗

   Nextiva wins this round on what the published sources say.

6. Round 6Recording calls on the entry planTie
   Nextiva7/10

   Call recording is an add-on

   Core (entry) / Scale (top published), 'Small business' tab with 'Annually' selected; Core is $23 monthly

   Source: nextiva.com ↗

   Vonage7/10

   Call recording only on Advanced

   Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)

   Source: vonage.com ↗

   Nothing to separate them here.

Side by side

Best for what customers say on trustpilotNextiva

Check price

Vonage

Check price

Overall score

6.9

Best

5.8

Price

See price

See price

What customers say on Trustpilot

8.0

5.9

Texting and video on the entry plan

7.4

5.8

Who picks up when your phones are down

7.4

5.5

What it costs to start

6.9

5.4

Recording calls on the entry plan

5.5

5.5

Head-to-head findings

What customers say on Trustpilot

4.6 out of 5

2.1 out of 5

Texting and video on the entry plan

SMS + video meetings

Business texting included

Who picks up when your phones are down

24/7 support on all plans

Phone M-F 8am-12am, wknd 9-9 ET

What it costs to start

$15/user/mo, annual ($23 monthly)

$19.99/line/mo ($13.99 promo yr 1)

Recording calls on the entry plan

Call recording is an add-on

Call recording only on Advanced

What the top plan costs

$75/user/mo Scale, annual

$39.99/line/mo ($27.99 promo yr 1)

A phone menu for callers

Auto-attendant included

Virtual receptionist included

How long you can try it free

—

—

Record

Head-to-head record

4–1–4

0–9

Head-to-heads won

80 %

0 %

Rounds won

41 %

15 %

Pros

• Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)

Cons

• $75/user/mo Scale, annual, against $25 Advanced, annual; top tier quote
• Call recording is an add-on, against On-demand call recording
• $15/user/mo, annual ($23 monthly), against $10.50/user/mo metered, annual
• $75/user/mo Scale, annual, against $24.50/user/mo Business Plus, annual

• $39.99/line/mo ($27.99 promo yr 1), against $25 Advanced, annual; top tier quote
• Texting yes; video from Premium, against 25 SMS/user + 300-person meetings
• Phone M-F 8am-12am, wknd 9-9 ET, against 24/7 chat and phone support
• Call recording only on Advanced, against On-demand call recording

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