RingCentral vs Grasshopper
RingCentral comes out ahead of Grasshopper on 5 of the 7 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
RingCentral takes it, 5–2 on rounds.
On the published figures and the independent review sites, RingCentral takes 5 of 7 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose RingCentral if…
- • You want RingCentral's edge on what the top plan costs and texting and video on the entry plan
Choose Grasshopper if…
- • You want Grasshopper's edge on what customers say on trustpilot and what it costs to start
Round by round
- Round 1What customers say on TrustpilotGrasshopper winsRingCentral5/10
1.7 out of 5
TrustScore from 2,001 reviews on Trustpilot
- 1.7 out of 5, against 2.9 out of 5
Source: trustpilot.com ↗
Grasshopper wins this round on independent review-site data, not on its own claims.
- Round 2What it costs to startGrasshopper winsRingCentral5/10
$20/user/mo, annual ($30 monthly)
RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'
- $20/user/mo, annual ($30 monthly), against $14/mo (1 user), annual
Source: ringcentral.com ↗
Grasshopper8/10$14/mo (1 user), annual
True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)
Source: grasshopper.com ↗
Grasshopper wins this round on what the published sources say.
- Round 3What the top plan costsRingCentral winsRingCentral8/10
$25 Advanced, annual; top tier quote
RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'
Source: ringcentral.com ↗
Grasshopper5/10$55/mo flat, any users, annual
True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)
- $55/mo flat, any users, annual, against $25 Advanced, annual; top tier quote
Source: grasshopper.com ↗
RingCentral wins this round on what the published sources say.
- Round 4Texting and video on the entry planRingCentral winsRingCentral8/10
25 SMS/user + 300-person meetings
RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'
Source: ringcentral.com ↗
Grasshopper5/10Texting yes, no video meetings
True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)
- Texting yes, no video meetings, against 25 SMS/user + 300-person meetings
Source: grasshopper.com ↗
RingCentral wins this round on what the published sources say.
- Round 5How long you can try it freeRingCentral winsRingCentral8/10
14-day free trial
RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'
Source: ringcentral.com ↗
Grasshopper5/107-day free trial
True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)
- 7-day free trial, against 14-day free trial
Source: grasshopper.com ↗
RingCentral wins this round on what the published sources say.
- Round 6Recording calls on the entry planRingCentral winsRingCentral8/10
On-demand call recording
RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'
Source: ringcentral.com ↗
Grasshopper5/10Not on True Solo
True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)
- Not on True Solo, against On-demand call recording
Source: grasshopper.com ↗
RingCentral wins this round on what the published sources say.
- Round 7A phone menu for callersRingCentral winsRingCentral8/10
Multi-level auto attendant + IVR
RingEX Core (entry) / Advanced (top published; AI CE bundles = contact us). 'Annually' prices; click 'Compare all features' for the 'Annually: $20 | Monthly: $30' lines; trial is in the FAQ 'Is RingEX free to use? How long is RingEX free Trial?'
Source: ringcentral.com ↗
Grasshopper5/10No IVR on True Solo
True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)
- No IVR on True Solo, against Multi-level auto attendant + IVR
Source: grasshopper.com ↗
RingCentral wins this round on what the published sources say.
Side by side
- 1.7 out of 5, against 4.6 out of 5
- $20/user/mo, annual ($30 monthly), against $15/user/mo, annual ($23 monthly)
- $20/user/mo, annual ($30 monthly), against $10.50/user/mo metered, annual
- $25 Advanced, annual; top tier quote, against $24.50/user/mo Business Plus, annual
- $55/mo flat, any users, annual, against $25 Advanced, annual; top tier quote
- Texting yes, no video meetings, against 25 SMS/user + 300-person meetings
- 7-day free trial, against 14-day free trial
- Not on True Solo, against On-demand call recording