Vonage vs GoTo Connect
GoTo Connect comes out ahead of Vonage on 3 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
GoTo Connect takes it, 3–0 on rounds.
On the published figures and the independent review sites, GoTo Connect takes 3 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose Vonage if…
- • You have a reason to pick Vonage that is not on this list
Choose GoTo Connect if…
- • You want GoTo Connect's edge on texting and video on the entry plan and who picks up when your phones are down
Round by round
- Round 1What customers say on TrustpilotTie
Nothing to separate them here.
- Round 2Texting and video on the entry planGoTo Connect winsVonage5/10
Business texting included
Mobile (entry) plan; video meetings start on Premium
- Texting yes; video from Premium, against SMS + video meetings (250 people)
Source: vonage.com ↗
GoTo Connect8/10SMS + video meetings (250 people)
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
GoTo Connect wins this round on what the published sources say.
- Round 3Who picks up when your phones are downGoTo Connect winsVonage5/10
Phone M-F 8am-12am, wknd 9-9 ET
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- Phone M-F 8am-12am, wknd 9-9 ET, against 24/7 support
Source: businesssupport.vonage.com ↗
GoTo Connect8/1024/7 support
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
GoTo Connect wins this round on what the published sources say.
- Round 4Recording calls on the entry planGoTo Connect winsVonage5/10
Call recording only on Advanced
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- Call recording only on Advanced, against Call recording included
Source: vonage.com ↗
GoTo Connect8/10Call recording included
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
GoTo Connect wins this round on what the published sources say.
- Round 5A phone menu for callersTieVonage7/10
Virtual receptionist included
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
Source: vonage.com ↗
GoTo Connect7/10Unlimited auto attendants
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
Nothing to separate them here.
- Round 6How reliable they promise to beTieVonage7/10
99.999% uptime
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
Source: vonage.com ↗
GoTo Connect7/1099.999% reliability
Phone System (entry tier; click the 'Phone System' plan tab). All plans are 'Contact Sales' - no prices published, so no price rounds
Source: goto.com ↗
Nothing to separate them here.
Side by side
- Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- $39.99/line/mo ($27.99 promo yr 1), against $25 Advanced, annual; top tier quote
- Texting yes; video from Premium, against 25 SMS/user + 300-person meetings
- Phone M-F 8am-12am, wknd 9-9 ET, against 24/7 chat and phone support
- Call recording only on Advanced, against On-demand call recording
- 2 out of 5, against 4.6 out of 5
- 4.4 out of 5, against 4.6 out of 5
- 212 reviews, against 1,568 reviews
- 2 out of 5, against 2.8 out of 5