Zoom Phone vs Vonage
Zoom Phone comes out ahead of Vonage on 4 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
Zoom Phone takes it, 4–1 on rounds.
On the published figures and the independent review sites, Zoom Phone takes 4 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose Zoom Phone if…
- • You want Zoom Phone's edge on what it costs to start and what the top plan costs
Choose Vonage if…
- • You want Vonage's edge on what customers say on trustpilot
Round by round
- Round 1What customers say on TrustpilotVonage winsZoom Phone5/10
1.3 out of 5
TrustScore from 1,568 reviews on Trustpilot
- 1.3 out of 5, against 2.1 out of 5
Source: trustpilot.com ↗
Vonage wins this round on independent review-site data, not on its own claims.
- Round 2What it costs to startZoom Phone winsZoom Phone8/10
$10.50/user/mo metered, annual
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Vonage5/10$19.99/line/mo ($13.99 promo yr 1)
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- $19.99/line/mo ($13.99 promo yr 1), against $10.50/user/mo metered, annual
Source: vonage.com ↗
Zoom Phone wins this round on what the published sources say.
- Round 3What the top plan costsZoom Phone winsZoom Phone8/10
$24.50/user/mo Business Plus, annual
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Vonage5/10$39.99/line/mo ($27.99 promo yr 1)
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- $39.99/line/mo ($27.99 promo yr 1), against $24.50/user/mo Business Plus, annual
Source: vonage.com ↗
Zoom Phone wins this round on what the published sources say.
- Round 4Texting and video on the entry planZoom Phone winsZoom Phone8/10
SMS + video meetings (100 people)
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Vonage5/10Business texting included
Mobile (entry) plan; video meetings start on Premium
- Texting yes; video from Premium, against SMS + video meetings (100 people)
Source: vonage.com ↗
Zoom Phone wins this round on what the published sources say.
- Round 5Recording calls on the entry planZoom Phone winsZoom Phone8/10
Call recording included
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Vonage5/10Call recording only on Advanced
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- Call recording only on Advanced, against Call recording included
Source: vonage.com ↗
Zoom Phone wins this round on what the published sources say.
- Round 6Who picks up when your phones are downTieZoom Phone7/10
Chat; phone only over $200/mo
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Vonage7/10Phone M-F 8am-12am, wknd 9-9 ET
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
Source: businesssupport.vonage.com ↗
Nothing to separate them here.
Side by side
- Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- 1.3 out of 5, against 1.7 out of 5
- Chat; phone only over $200/mo, against 24/7 chat and phone support
- 1.3 out of 5, against 4.6 out of 5
- Chat; phone only over $200/mo, against 24/7 support on all plans
- $39.99/line/mo ($27.99 promo yr 1), against $25 Advanced, annual; top tier quote
- Texting yes; video from Premium, against 25 SMS/user + 300-person meetings
- Phone M-F 8am-12am, wknd 9-9 ET, against 24/7 chat and phone support
- Call recording only on Advanced, against On-demand call recording