Vonage vs Ooma Office
Ooma Office comes out ahead of Vonage on 4 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
Ooma Office takes it, 4–1 on rounds.
On the published figures and the independent review sites, Ooma Office takes 4 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose Vonage if…
- • You want Vonage's edge on texting and video on the entry plan
Choose Ooma Office if…
- • You want Ooma Office's edge on what customers say on trustpilot and what it costs to start
Round by round
- Round 1What customers say on TrustpilotOoma Office winsVonage5/10
2.1 out of 5
TrustScore from 1,554 reviews on Trustpilot
- 2.1 out of 5, against 3.7 out of 5
Source: trustpilot.com ↗
Ooma Office8/103.8
TrustScore on Trustpilot
- TrustScore from 2,560 reviews on Trustpilot
Source: trustpilot.com ↗
Ooma Office wins this round on independent review-site data, not on its own claims.
- Round 2What it costs to startOoma Office winsVonage5/10
$19.99/line/mo ($13.99 promo yr 1)
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- $19.99/line/mo ($13.99 promo yr 1), against $19.95/user/mo, no contract
Source: vonage.com ↗
Ooma Office8/10$19.95/user/mo, no contract
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
Source: ooma.com ↗
Ooma Office wins this round on what the published sources say.
- Round 3What the top plan costsOoma Office winsVonage5/10
$39.99/line/mo ($27.99 promo yr 1)
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- $39.99/line/mo ($27.99 promo yr 1), against $29.95/user/mo Pro Plus
Source: vonage.com ↗
Ooma Office8/10$29.95/user/mo Pro Plus
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
Source: ooma.com ↗
Ooma Office wins this round on what the published sources say.
- Round 4Texting and video on the entry planVonage winsVonage8/10
Business texting included
Mobile (entry) plan; video meetings start on Premium
- Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
Source: vonage.com ↗
Ooma Office5/10No texting or video on Essentials
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
- No texting or video on Essentials, against Texting yes; video from Premium
Source: ooma.com ↗
Vonage wins this round on what the published sources say.
- Round 5Who picks up when your phones are downOoma Office winsVonage5/10
Phone M-F 8am-12am, wknd 9-9 ET
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- Phone M-F 8am-12am, wknd 9-9 ET, against 24/7 business phone support
Source: businesssupport.vonage.com ↗
Ooma Office8/1024/7 business phone support
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
Source: ooma.com ↗
Ooma Office wins this round on what the published sources say.
- Round 6Recording calls on the entry planTieVonage7/10
Call recording only on Advanced
Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
Source: vonage.com ↗
Ooma Office7/10Call recording from Pro
Essentials (entry) / Pro Plus (top published; Enterprise = custom pricing). Month-to-month, no contract
Source: ooma.com ↗
Nothing to separate them here.
Side by side
- Vonage Business Communications Mobile (entry) / Advanced (top). Regular price per line ('Monthly' toggle shows $19.99/$39.99); 'Annually' shows a 12-month promotion of $13.99/$27.99 (save 30%)
- TrustScore from 2,560 reviews on Trustpilot
- $39.99/line/mo ($27.99 promo yr 1), against $25 Advanced, annual; top tier quote
- Texting yes; video from Premium, against 25 SMS/user + 300-person meetings
- Phone M-F 8am-12am, wknd 9-9 ET, against 24/7 chat and phone support
- Call recording only on Advanced, against On-demand call recording
- $29.95/user/mo Pro Plus, against $25 Advanced, annual; top tier quote
- No texting or video on Essentials, against 25 SMS/user + 300-person meetings
- Call recording from Pro, against On-demand call recording
- 3.7 out of 5, against 4.6 out of 5