Zoom Phone vs Grasshopper
Zoom Phone comes out ahead of Grasshopper on 4 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
Zoom Phone takes it, 4–2 on rounds.
On the published figures and the independent review sites, Zoom Phone takes 4 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose Zoom Phone if…
- • You want Zoom Phone's edge on what it costs to start and what the top plan costs
Choose Grasshopper if…
- • You want Grasshopper's edge on what customers say on trustpilot and who picks up when your phones are down
Round by round
- Round 1What customers say on TrustpilotGrasshopper winsZoom Phone5/10
1.3 out of 5
TrustScore from 1,568 reviews on Trustpilot
- 1.3 out of 5, against 2.9 out of 5
Source: trustpilot.com ↗
Grasshopper wins this round on independent review-site data, not on its own claims.
- Round 2What it costs to startZoom Phone winsZoom Phone8/10
$10.50/user/mo metered, annual
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Grasshopper5/10$14/mo (1 user), annual
True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)
- $14/mo (1 user), annual, against $10.50/user/mo metered, annual
Source: grasshopper.com ↗
Zoom Phone wins this round on what the published sources say.
- Round 3What the top plan costsZoom Phone winsZoom Phone8/10
$24.50/user/mo Business Plus, annual
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Grasshopper5/10$55/mo flat, any users, annual
True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)
- $55/mo flat, any users, annual, against $24.50/user/mo Business Plus, annual
Source: grasshopper.com ↗
Zoom Phone wins this round on what the published sources say.
- Round 4Texting and video on the entry planZoom Phone winsZoom Phone8/10
SMS + video meetings (100 people)
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Grasshopper5/10Texting yes, no video meetings
True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)
- Texting yes, no video meetings, against SMS + video meetings (100 people)
Source: grasshopper.com ↗
Zoom Phone wins this round on what the published sources say.
- Round 5Who picks up when your phones are downGrasshopper winsZoom Phone5/10
Chat; phone only over $200/mo
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
- Chat; phone only over $200/mo, against 24/7 support
Source: zoom.us ↗
Grasshopper8/1024/7 support
True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)
Source: grasshopper.com ↗
Grasshopper wins this round on what the published sources say.
- Round 6Recording calls on the entry planZoom Phone winsZoom Phone8/10
Call recording included
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Grasshopper5/10Not on True Solo
True Solo (entry, 1 user) / Small Business (top; unlimited users, flat price per account, not per user). 'Billed Annually' (default); monthly prices are not readable on the page (animated digits)
- Not on True Solo, against Call recording included
Source: grasshopper.com ↗
Zoom Phone wins this round on what the published sources say.
Side by side
- 1.3 out of 5, against 1.7 out of 5
- Chat; phone only over $200/mo, against 24/7 chat and phone support
- 1.3 out of 5, against 4.6 out of 5
- Chat; phone only over $200/mo, against 24/7 support on all plans
- $55/mo flat, any users, annual, against $25 Advanced, annual; top tier quote
- Texting yes, no video meetings, against 25 SMS/user + 300-person meetings
- 7-day free trial, against 14-day free trial
- Not on True Solo, against On-demand call recording