Zoom Phone vs Quo

Zoom Phone comes out ahead of Quo on 3 of the 6 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.

Winner

Zoom Phone

6.9

Fair

3 of 6 rounds

Quo

6.2

Fair

1 of 6 rounds

The verdict

Zoom Phone takes it, 3–1 on rounds.

On the published figures and the independent review sites, Zoom Phone takes 3 of 6 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.

Choose Zoom Phone if…

• You want Zoom Phone's edge on what it costs to start and what the top plan costs

Choose Quo if…

• You want Quo's edge on what customers say on trustpilot

Round by round

Round 1What customers say on TrustpilotQuo wins
Zoom Phone5/10
1.3 out of 5
TrustScore from 1,568 reviews on Trustpilot
- 1.3 out of 5, against 4.1 out of 5
Source: trustpilot.com ↗
Quo8/10
4.1 out of 5
TrustScore from 1,069 reviews on Trustpilot
Source: trustpilot.com ↗
Quo wins this round on independent review-site data, not on its own claims.
Round 2What it costs to startZoom Phone wins
Zoom Phone8/10
$10.50/user/mo metered, annual
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Quo5/10
$15/user/mo, annual ($19 monthly)
Starter (entry) / Scale (top). Click 'Yearly' for $15/$35 (billed annually); 'Monthly' shows $19/$47
- $15/user/mo, annual ($19 monthly), against $10.50/user/mo metered, annual
Source: quo.com ↗
Zoom Phone wins this round on what the published sources say.
Round 3What the top plan costsZoom Phone wins
Zoom Phone8/10
$24.50/user/mo Business Plus, annual
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Quo5/10
$35/user/mo Scale, annual
Starter (entry) / Scale (top). Click 'Yearly' for $15/$35 (billed annually); 'Monthly' shows $19/$47
- $35/user/mo Scale, annual, against $24.50/user/mo Business Plus, annual
Source: quo.com ↗
Zoom Phone wins this round on what the published sources say.
Round 4Texting and video on the entry planZoom Phone wins
Zoom Phone8/10
SMS + video meetings (100 people)
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Quo5/10
Texting yes, no video meetings
Starter (entry) / Scale (top). Click 'Yearly' for $15/$35 (billed annually); 'Monthly' shows $19/$47
- Texting yes, no video meetings, against SMS + video meetings (100 people)
Source: quo.com ↗
Zoom Phone wins this round on what the published sources say.
Round 5Who picks up when your phones are downTie
Zoom Phone7/10
Chat; phone only over $200/mo
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Quo7/10
Email ticket support only
Starter (entry) / Scale (top). Click 'Yearly' for $15/$35 (billed annually); 'Monthly' shows $19/$47
Source: quo.com ↗
Nothing to separate them here.
Round 6Recording calls on the entry planTie
Zoom Phone7/10
Call recording included
US & CA Metered (entry, $10.50) / US & CA Unlimited ($16) / Business Plus ($24.50, top). All prices billed annually (monthly rate shown = annual/12). Support: expand 'Technical Support' in the compare table (row 'Live Phone Support')
Source: zoom.us ↗
Quo7/10
Manual call recording
Starter (entry) / Scale (top). Click 'Yearly' for $15/$35 (billed annually); 'Monthly' shows $19/$47
Source: quo.com ↗
Nothing to separate them here.

Zoom Phone

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Quo

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Side by side

Best for texting and video on the entry planZoom Phone

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Quo

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Overall score

6.9

Best

6.2

Price

See price

What customers say on Trustpilot

5.0

7.4

Texting and video on the entry plan

7.5

5.7

Who picks up when your phones are down

5.8

5.4

What it costs to start

8.0

7.2

Recording calls on the entry plan

7.5

7.8

Head-to-head findings

What customers say on Trustpilot

1.3 out of 5

4.1 out of 5

Texting and video on the entry plan

SMS + video meetings (100 people)

Texting yes, no video meetings

Who picks up when your phones are down

Chat; phone only over $200/mo

Email ticket support only

What it costs to start

$10.50/user/mo metered, annual

$15/user/mo, annual ($19 monthly)

Recording calls on the entry plan

Call recording included

Manual call recording

What the top plan costs

$24.50/user/mo Business Plus, annual

$35/user/mo Scale, annual

A phone menu for callers

—

Phone menus from Business plan

How long you can try it free

—

7-day free trial

Record

Head-to-head record

6–2–1

2–5

Head-to-heads won

75 %

29 %

Rounds won

46 %

32 %

Pros

Cons

1.3 out of 5, against 1.7 out of 5
Chat; phone only over $200/mo, against 24/7 chat and phone support
1.3 out of 5, against 4.6 out of 5
Chat; phone only over $200/mo, against 24/7 support on all plans

$35/user/mo Scale, annual, against $25 Advanced, annual; top tier quote
Texting yes, no video meetings, against 25 SMS/user + 300-person meetings
Email ticket support only, against 24/7 chat and phone support
7-day free trial, against 14-day free trial

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