Jake Tech Lab

Freshsales vs Close

Freshsales comes out ahead of Close on 4 of the 8 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.

FreshsalesWinner
Freshsales
6.8
Fair
4 of 8 rounds
vs
Close
Close
6.4
Fair
3 of 8 rounds

The verdict

Freshsales takes it, 4–3 on rounds.

On the published figures and the independent review sites, Freshsales takes 4 of 8 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.

Choose Freshsales if…

  • • You want Freshsales's edge on trying it before you pay and what automation costs

Choose Close if…

  • • You want Close's edge on what customers say on trustpilot and running more than one pipeline

Round by round

  1. Round 1Trying it before you payFreshsales wins
    Freshsales8/10

    Free plan

    a free plan alongside the paid tiers

    Source: freshworks.com ↗

    Close5/10

    14-day free trial

    a free trial, no free plan

    • 14-day free trial, against Free plan

    Source: close.com ↗

    Freshsales wins this round on what the company itself publishes.

  2. Round 2What automation costsFreshsales wins
    Freshsales8/10

    $9

    Growth already includes basic workflows

    Source: freshworks.com ↗

    Close5/10

    $99

    Growth, where workflows are unlocked

    • $99, against $9

    Source: close.com ↗

    Freshsales wins this round on what the company itself publishes.

  3. Round 3What automation adds to the billFreshsales wins
    Freshsales8/10

    $0 extra

    workflow automation is already in the cheapest plan

    Source: freshworks.com ↗

    Close5/10

    +$90

    Growth (automation) $99 vs Solo $9 per user/month, annual

    • +$90, against $0 extra

    Source: close.com ↗

    Freshsales wins this round on what the company itself publishes.

  4. Round 4What customers say on TrustpilotClose wins
    Freshsales5/10

    1.3 out of 5

    TrustScore from 120 reviews on Trustpilot

    • 1.3 out of 5, against 4.5 out of 5

    Source: trustpilot.com ↗

    Close8/10

    4.5 out of 5

    TrustScore from 73 reviews on Trustpilot

    Source: trustpilot.com ↗

    Close wins this round on independent review-site data, not on its own claims.

  5. Round 5What it costs to startTie
    Freshsales7/10

    $9

    Growth, per user per month billed annually

    Source: freshworks.com ↗

    Close7/10

    $9

    Solo, per user per month billed annually ($19 month to month)

    Source: close.com ↗

    Nothing to separate them here.

  6. Round 6Running more than one pipelineClose wins
    Freshsales5/10

    One pipeline only

    Growth

    • One pipeline only, against Multiple pipelines

    Source: freshworks.com ↗

    Close8/10

    Added at Essentials

    Pipelines

    • Solo

    Source: close.com ↗

    Close wins this round on what the published sources say.

  7. Round 7Emailing many contacts at onceFreshsales wins
    Freshsales8/10

    250 bulk emails/day per user

    Growth

    Source: freshworks.com ↗

    Close5/10

    No bulk email

    Solo

    • No bulk email, against 250 bulk emails/day per user

    Source: close.com ↗

    Freshsales wins this round on what the published sources say.

  8. Round 8What you save paying yearlyClose wins
    Freshsales5/10

    20% off yearly

    Growth

    • 20% off yearly, against 53% off yearly ($9 vs $19)

    Source: freshworks.com ↗

    Close8/10

    Up to 50%

    Yearly discount

    • Solo

    Source: close.com ↗

    Close wins this round on what the published sources say.

FreshsalesFreshsales

Side by side

FreshsalesBest for what automation costsFreshsales
CloseBest for what it costs to startClose
Overall score
6.8
Best
6.4
Price
See price
See price
What automation adds to the bill
8.0
5.0
What it costs to start
7.7
7.9
What automation costs
7.6
5.0
What customers say on Trustpilot
5.0
8.0
Trying it before you pay
7.8
5.7
Head-to-head findings
What automation adds to the bill
$0 extra
+$90
What it costs to start
$9
$9
What automation costs
$9
$99
What customers say on Trustpilot
1.3 out of 5
4.5 out of 5
Trying it before you pay
Free plan
14-day free trial
How well it connects
Not stated
100+ integrations
Who picks up when you are stuck
24/5 phone, chat and email
—
Emailing many contacts at once
250 bulk emails/day per user
No bulk email
Record
Head-to-head record
6–1
1–5–1
Head-to-heads won
86 %
17 %
Rounds won
57 %
43 %
Pros
    • Solo
    Cons
    • 100+ apps, against 9,000+ apps
    • 100+ apps, against 1,500+ integrations
    • 1.3 out of 5, against 1.5 out of 5
    • One pipeline only, against 15 pipelines
    • 14-day free trial, against 30-day free trial
    • 100+ integrations, against 9,000+ apps
    • +$90, against +$75
    • No bulk email, against Mass email included
    Add a third option to this comparison →

    More CRMs match-ups