Pipedrive vs Freshsales
Freshsales comes out ahead of Pipedrive on 5 of the 8 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
Freshsales takes it, 5–3 on rounds.
On the published figures and the independent review sites, Freshsales takes 5 of 8 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose Pipedrive if…
- • You want Pipedrive's edge on how well it connects and what customers say on trustpilot
Choose Freshsales if…
- • You want Freshsales's edge on what it costs to start and trying it before you pay
Round by round
- Round 1What it costs to startFreshsales wins
Freshsales wins this round on what the company itself publishes.
- Round 2Trying it before you payFreshsales winsPipedrive5/10
14-day free trial
no credit card required, no free plan
- 14-day free trial, against Free plan
Source: pipedrive.com ↗
Freshsales wins this round on what the company itself publishes.
- Round 3What automation costsFreshsales winsPipedrive5/10
$39
Growth, which adds automations and nurturing sequences
- $39, against $9
Source: pipedrive.com ↗
Freshsales wins this round on what the company itself publishes.
- Round 4Who picks up when you are stuckFreshsales winsPipedrive5/10
24/7 live chat for all users; phone support on Premium or Ultimate
Support Availability
- Live chat in business hours, against 24/5 phone, chat and email
Source: support.pipedrive.com ↗
Freshsales8/1024/5 phone, chat and email
included on every plan at no extra cost
Source: freshworks.com ↗
Freshsales wins this round on what the company itself publishes.
- Round 5How well it connectsPipedrive winsFreshsales5/10
Not stated
Rubric value is 'Not stated'. The Freshworks Marketplace lists apps individually and gives no total app count for Freshsales; the pricing-compare page only lists 'Freshworks Marketplace' as a feature
- 100+ apps, against 500+ integrations
Source: freshworks.com ↗
Pipedrive wins this round on what the company itself publishes.
- Round 6What automation adds to the billFreshsales wins
Freshsales wins this round on what the company itself publishes.
- Round 7What customers say on TrustpilotPipedrive winsFreshsales5/10
1.3 out of 5
TrustScore from 120 reviews on Trustpilot
- 1.3 out of 5, against 4.4 out of 5
Source: trustpilot.com ↗
Pipedrive wins this round on independent review-site data, not on its own claims.
- Round 8Running more than one pipelinePipedrive winsPipedrive8/10
Customizable pipelines
Lite plan; the page does not say unlimited
- Lite
Source: support.pipedrive.com ↗
Freshsales5/10One pipeline only
Growth
- One pipeline only, against Unlimited pipelines
Source: freshworks.com ↗
Pipedrive wins this round on what the published sources say.
Side by side
- apps in the Pipedrive Marketplace
- Lite
- from $14 to $39 per user per month
- no phone on Lite; phone starts on Premium
- 14-day free trial, against 30-day free trial
- 500+ integrations, against 9,000+ apps
- No group emailing, against Mass email included
- No email templates, against Email templates included
- 100+ apps, against 9,000+ apps
- 100+ apps, against 1,500+ integrations
- 1.3 out of 5, against 1.5 out of 5
- One pipeline only, against 15 pipelines