monday CRM vs Freshsales
Freshsales comes out ahead of monday CRM on 5 of the 8 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
Freshsales takes it, 5–3 on rounds.
On the published figures and the independent review sites, Freshsales takes 5 of 8 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose monday CRM if…
- • You want monday CRM's edge on how well it connects and what customers say on trustpilot
Choose Freshsales if…
- • You want Freshsales's edge on what it costs to start and trying it before you pay
Round by round
- Round 1What it costs to startFreshsales winsmonday CRM5/10
$12
Basic, per seat per month billed annually - with a three-seat minimum
- $12, against $9
Source: monday.com ↗
Freshsales wins this round on what the company itself publishes.
- Round 2Trying it before you payFreshsales winsmonday CRM5/10
Unlimited time on Free plan
Free plan availability
- 14-day free trial, against Free plan
Source: monday.com ↗
Freshsales wins this round on what the company itself publishes.
- Round 3What automation costsFreshsales winsmonday CRM5/10
$17
Standard, which includes 250 monthly CRM automations
- $17, against $9
Source: monday.com ↗
Freshsales wins this round on what the company itself publishes.
- Round 4Who picks up when you are stuckFreshsales winsmonday CRM5/10
24/7 support via live chat
a chatbot first, with a switch to a human
- 24/7 support via live chat, against 24/5 phone, chat and email
Source: support.monday.com ↗
Freshsales8/1024/5 phone, chat and email
included on every plan at no extra cost
Source: freshworks.com ↗
Freshsales wins this round on what the company itself publishes.
- Round 5How well it connectsmonday CRM winsFreshsales5/10
Not stated
Rubric value is 'Not stated'. The Freshworks Marketplace lists apps individually and gives no total app count for Freshsales; the pricing-compare page only lists 'Freshworks Marketplace' as a feature
- 100+ apps, against 500+ apps
Source: freshworks.com ↗
monday CRM wins this round on what the company itself publishes.
- Round 6What automation adds to the billFreshsales wins
Freshsales wins this round on what the company itself publishes.
- Round 7What customers say on Trustpilotmonday CRM winsFreshsales5/10
1.3 out of 5
TrustScore from 120 reviews on Trustpilot
- 1.3 out of 5, against 2.1 out of 5
Source: trustpilot.com ↗
monday CRM wins this round on independent review-site data, not on its own claims.
- Round 8Running more than one pipelinemonday CRM winsFreshsales5/10
One pipeline only
Growth
- One pipeline only, against Unlimited pipelines
Source: freshworks.com ↗
monday CRM wins this round on what the published sources say.
Side by side
- apps monday CRM connects to
- 14-day free trial, against 30-day free trial
- 500+ apps, against 9,000+ apps
- No mass email, against Mass email included
- No email templates, against Email templates included
- 100+ apps, against 9,000+ apps
- 100+ apps, against 1,500+ integrations
- 1.3 out of 5, against 1.5 out of 5
- One pipeline only, against 15 pipelines