Salesforce vs Freshsales
Freshsales comes out ahead of Salesforce on 6 of the 7 things that decide this, going by what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.
The verdict
Freshsales takes it, 6–1 on rounds.
On the published figures and the independent review sites, Freshsales takes 6 of 7 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose Salesforce if…
- • You want Salesforce's edge on how well it connects
Choose Freshsales if…
- • You want Freshsales's edge on what it costs to start and trying it before you pay
Round by round
- Round 1What it costs to startFreshsales wins
Freshsales wins this round on what the company itself publishes.
- Round 2Trying it before you payFreshsales winsSalesforce5/10
30-day free trial
a free trial, no free plan; no credit card needed
- 30-day free trial, against Free plan
Source: salesforce.com ↗
Freshsales wins this round on what the company itself publishes.
- Round 3What automation costsFreshsales winsSalesforce5/10
$100
Pro Suite, where workflow and process automation begins
- $100, against $9
Source: salesforce.com ↗
Freshsales wins this round on what the company itself publishes.
- Round 4How well it connectsSalesforce winsSalesforce8/10
more than 7000
apps
- apps on AppExchange, its own marketplace
Source: appexchange.salesforce.com ↗
Freshsales5/10Not stated
Rubric value is 'Not stated'. The Freshworks Marketplace lists apps individually and gives no total app count for Freshsales; the pricing-compare page only lists 'Freshworks Marketplace' as a feature
- 100+ apps, against 9,000+ apps
Source: freshworks.com ↗
Salesforce wins this round on what the company itself publishes.
- Round 5Calling from inside the CRMFreshsales winsSalesforce5/10
Dialer add-on or third-party phone
calls run through Sales Dialer or a connected phone product
- Dialer add-on or third-party phone, against Phone built in from Growth
Source: help.salesforce.com ↗
Freshsales8/10Phone built in from Growth
Growth includes chat, email and phone
Source: freshworks.com ↗
Freshsales wins this round on what the company itself publishes.
- Round 6What automation adds to the billFreshsales winsSalesforce5/10
+$75
Pro Suite (automation) $100 vs Starter Suite $25 per user/month
- +$75, against $0 extra
Source: salesforce.com ↗
Freshsales wins this round on what the company itself publishes.
- Round 7What you save paying yearlyFreshsales winsSalesforce5/10
Same $25 monthly or yearly
Starter Suite
- Same $25 monthly or yearly, against 20% off yearly
Source: salesforce.com ↗
Freshsales wins this round on what the published sources say.
Side by side
- apps on AppExchange, its own marketplace
- Starter Suite
- from $25 to $100 per user per month
- $25, against $20
- 30-day free trial, against Free CRM
- $100, against $50
- Dialer add-on or third-party phone, against Calling minutes on Starter
- 100+ apps, against 9,000+ apps
- 100+ apps, against 1,500+ integrations
- 1.3 out of 5, against 1.5 out of 5
- One pipeline only, against 15 pipelines