Jake Tech Lab

Salesforce vs monday CRM

Salesforce and monday CRM are level on what each company publishes and what independent review sites report. The one that matters for you may be one the leader loses.

Salesforce
Salesforce
6.0
Fair
4 of 8 rounds
vs
monday CRM
monday CRM
6.2
Fair
4 of 8 rounds

The verdict

It's a dead heat.

Neither pulls ahead on the published figures and review sites, so the decision is in the details this comparison cannot see. Check the current figures on both pages.

Choose Salesforce if…

  • • You want Salesforce's edge on trying it before you pay and how well it connects

Choose monday CRM if…

  • • You want monday CRM's edge on what it costs to start and what automation costs

Round by round

  1. Round 1What it costs to startmonday CRM wins
    Salesforce5/10

    $25

    Starter Suite, per user per month

    • $25, against $12

    Source: salesforce.com ↗

    monday CRM8/10

    $12

    Basic, per seat per month billed annually - with a three-seat minimum

    Source: monday.com ↗

    monday CRM wins this round on what the company itself publishes.

  2. Round 2Trying it before you paySalesforce wins
    Salesforce8/10

    30-day free trial

    a free trial, no free plan; no credit card needed

    Source: salesforce.com ↗

    monday CRM5/10

    14-day free trial

    a free trial, no free plan

    • 14-day free trial, against 30-day free trial

    Source: monday.com ↗

    Salesforce wins this round on what the company itself publishes.

  3. Round 3What automation costsmonday CRM wins
    Salesforce5/10

    $100

    Pro Suite, where workflow and process automation begins

    • $100, against $17

    Source: salesforce.com ↗

    monday CRM8/10

    $17

    Standard, which includes 250 monthly CRM automations

    Source: monday.com ↗

    monday CRM wins this round on what the company itself publishes.

  4. Round 4How well it connectsSalesforce wins
    Salesforce8/10

    more than 7000

    apps

    • apps on AppExchange, its own marketplace

    Source: appexchange.salesforce.com ↗

    monday CRM5/10

    500+ apps

    apps monday CRM connects to

    • 500+ apps, against 9,000+ apps

    Source: monday.com ↗

    Salesforce wins this round on what the company itself publishes.

  5. Round 5What automation adds to the billmonday CRM wins
    Salesforce5/10

    +$75

    Pro Suite (automation) $100 vs Starter Suite $25 per user/month

    • +$75, against +$5

    Source: salesforce.com ↗

    monday CRM8/10

    +$5

    from $12 to $17 per user per month

    Source: monday.com ↗

    monday CRM wins this round on what the company itself publishes.

  6. Round 6What customers say on Trustpilotmonday CRM wins
    Salesforce5/10

    1.3 out of 5

    TrustScore from 657 reviews on Trustpilot

    • 1.3 out of 5, against 2.1 out of 5

    Source: trustpilot.com ↗

    monday CRM8/10

    2.1 out of 5

    TrustScore from 3,438 reviews on Trustpilot

    Source: trustpilot.com ↗

    monday CRM wins this round on independent review-site data, not on its own claims.

  7. Round 7Emailing many contacts at onceSalesforce wins
    Salesforce8/10

    Email campaigns included

    Starter Suite: dynamic email nurture campaigns

    • Starter Suite

    Source: salesforce.com ↗

    monday CRM5/10

    No mass email

    Basic

    • No mass email, against Mass email included

    Source: monday.com ↗

    Salesforce wins this round on what the published sources say.

  8. Round 8Reusable email templatesSalesforce wins
    Salesforce8/10

    Not stated

    The Sales Cloud pricing comparison no longer has an 'Email Templates' row (the 'Find and progress leads.' section now lists Lead Management, Lead Assignment and Routing, Lead Scoring, Duplicate Blocki

    • Starter Suite

    Source: salesforce.com ↗

    monday CRM5/10

    No email templates

    Basic

    • No email templates, against Email templates included

    Source: monday.com ↗

    Salesforce wins this round on what the published sources say.

SalesforceSalesforce
monday CRMmonday CRM

Side by side

Overall score
6.0
6.2
Best
Price
See price
See price
What automation adds to the bill
5.4
7.0
What it costs to start
5.4
6.6
What automation costs
5.0
7.0
What customers say on Trustpilot
5.0
6.5
Trying it before you pay
6.9
5.0
Head-to-head findings
What automation adds to the bill
+$75
+$5
What it costs to start
$25
$12
What automation costs
$100
$17
What customers say on Trustpilot
1.3 out of 5
2.1 out of 5
Trying it before you pay
30-day free trial
14-day free trial
How well it connects
more than 7000
500+ apps
Who picks up when you are stuck
—
24/7 support via live chat
Emailing many contacts at once
Email campaigns included
No mass email
Record
Head-to-head record
0–5–3
1–3–2
Head-to-heads won
0 %
25 %
Rounds won
33 %
38 %
Pros
  • apps on AppExchange, its own marketplace
  • Starter Suite
  • from $25 to $100 per user per month
  • apps monday CRM connects to
Cons
  • $25, against $20
  • 30-day free trial, against Free CRM
  • $100, against $50
  • Dialer add-on or third-party phone, against Calling minutes on Starter
  • 14-day free trial, against 30-day free trial
  • 500+ apps, against 9,000+ apps
  • No mass email, against Mass email included
  • No email templates, against Email templates included
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