The verdict
Zoho takes it, 5–3 on rounds.
On the published figures and the independent review sites, Zoho takes 5 of 8 rounds. Treat that as a starting point and check the current figures on both pages, because prices and plans move.
Choose Zoho if…
- • You want Zoho's edge on trying it before you pay and what automation costs
Choose Copper if…
- • You want Copper's edge on what it costs to start and what customers say on trustpilot
Round by round
- Round 1What it costs to startCopper winsCopper8/10
$23 per seat/month annually, $29 monthly
Basic
- Starter, per seat per month billed annually ($12 month to month)
Source: copper.com ↗
Copper wins this round on what the company itself publishes.
- Round 2Trying it before you payZoho winsCopper5/10
14-day free trial
no credit card required, no free plan
- 14-day free trial, against Free edition
Source: copper.com ↗
Zoho wins this round on what the company itself publishes.
- Round 3What automation costsZoho wins
Zoho wins this round on what the company itself publishes.
- Round 4Who picks up when you are stuckZoho winsZoho8/10
8 hours (Monday - Friday)
Chat Support
- default support on every paid edition
Source: zoho.com ↗
Copper5/10Live chat, weekdays 4am to 11pm ET
the Starter tier includes live chat support
- Live chat, weekdays 4am to 11pm ET, against Phone 8h x 5 days, chat 24 x 5
Source: support.copper.com ↗
Zoho wins this round on what the company itself publishes.
- Round 5What automation adds to the billZoho winsCopper5/10
+$36
Professional (automation) $59 vs Basic $23 per seat/month, paid annually
- +$50, against $0 extra
Source: copper.com ↗
Zoho wins this round on what the company itself publishes.
- Round 6What customers say on TrustpilotCopper winsZoho5/10
3.9 out of 5
TrustScore from 6,138 reviews on Trustpilot
- 3.9 out of 5, against 4.3 out of 5
Source: trustpilot.com ↗
Copper wins this round on independent review-site data, not on its own claims.
- Round 7How many custom fields you getCopper winsZoho5/10
10 custom fields per module
Standard
- 10 custom fields per module, against 25 custom fields
Source: zoho.com ↗
Copper wins this round on what the published sources say.
- Round 8How many contacts you can storeZoho wins
Zoho wins this round on what the published sources say.
Side by side
- default support on every paid edition
- Starter, per seat per month billed annually ($12 month to month)
- from $9 to $59 per user per month
- 900+ integrations, against 9,000+ apps
- 900+ integrations, against 1,500+ integrations
- 10 custom fields per module, against 1,000 custom properties/object
- 3.9 out of 5, against 4.4 out of 5
- 14-day free trial, against 30-day free trial
- No bulk email, against Mass email included
- 14-day free trial, against Free CRM
- $59, against $50